Systems Navigator - PFDP

This is a union eligible position.

JOB SUMMARY 
HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible 
and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic 
barriers to healthcare and promote health equity for all. We offer a wide range of services, including 
mental health care, residential and outpatient substance use treatment, and primary health services. 
Additionally, we provide transitional support for individuals re-entering the community after involvement 
in the criminal justice system. By integrating physical and behavioral health, we empower individuals to 
overcome challenges by addressing social determinants of health, fostering resilience, and facilitating 
recovery.

The Prototypes Pre-Filing Diversion Program, a program of HealthRIGHT 360, is part of a Los Angeles 
County-wide initiative, seeks to reimagine the justice system by diverting individuals arrested for 
misdemeanors and non-serious, non-violent felonies from criminal charges to community-based support 
services. ATI addresses key factors leading to incarceration, including homelessness, mental health, 
addiction, and lack of employment opportunities. Through collaboration with law enforcement and 
district attorneys, PFDP is working to build a sustainable network of providers that enhances the 
community's ability to support those in need.

The Systems Navigator plays a critical role in supporting individuals detained by law enforcement, 
conducting screenings and assessments to determine eligibility for diversion services. This in-person role
connects clients to housing, healthcare, substance use treatment, and other social services through our 
network of partner agencies, providing trauma-informed, culturally competent guidance and advocacy. 
By offering motivation, support, and practical resources, the Systems Navigator empowers clients to build 
stability, access community-based services, and reduce the risk of incarceration. This position is co-located 
at the Pomona Police Station or Compton/Century Sheriff’s Station. The program operates 24/7, with 
potential shifts including day, evening, or weekend hours.

KEY RESPONSIBILITIES 
Client Engagement & Support
• Conduct engagement and orient new participants to the program and its expectations.
• Complete screening, intake, assessment, and enrollment; identify strengths and needs.
• Provide empathetic, trauma-informed, and culturally competent support.
• Create transition plans for clients released from custody and coordinate transportation.
• Provide housing navigation services and link participants to mental health, addiction treatment, 
benefits, employment, education, childcare, medical, and other services.
• Coordinate with Peer Navigator/Driver for client transportation needs.
• Provide crisis intervention and connect clients to urgent services as needed.
• Offer life skills coaching to help clients build practical skills for daily living and independence.
Documentation & Compliance
• Maintain accurate and timely documentation at a high standard.
• Collect pre- and post-surveys and outcome measures.
• Maintain confidentiality in compliance with agency, HIPAA, and 42-CFR standards.
• Participate in ongoing professional development, including trauma-informed care, cultural 
competency, and motivational interviewing.
Collaboration, Outreach & Safety
• Interface with multidisciplinary team in treatment planning and service delivery.
• Participate in team meetings, case conferences, and supervision.
• Conduct outreach and maintain referral pathways with community partners and service 
providers.
• Adhere to HealthRIGHT 360’s Health & Safety policies, including emergency preparedness, hazard 
reporting, and proper emergency response protocols.
And perform other duties as assigned. 

QUALIFICATIONS
Education, Certification, or Licensure
• Option I
o High school diploma or equivalent.
o A minimum of three (3) years’ experience providing case management experience 
working with justice-involved individuals and families.
• Option II
o Bachelor’s degree in Social Work, Psychology, or related field.
o A minimum of two (2) years’ experience providing case management experience working 
with justice-involved individuals and families.
• Current First Aid and CPR certification or ability to obtain within 30 days of hire.
• Valid California Driver’s License and access to registered and insured transportation.
Experience
• Experience in working with families from low SES communities, diverse cultural ethnic, and 
linguistic backgrounds.
• Experience working with individuals with mental health, substance use, domestic violence, and/or 
cognitive challenges.