Case Manager I, Employment Specialist - Residential Program

JOB SUMMARY 
HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible 
and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic 
barriers to healthcare and promote health equity for all. We offer a wide range of services, including 
mental health care, residential and outpatient substance use treatment, and primary health services. 
Additionally, we provide transitional support for individuals re-entering the community after involvement 
in the criminal justice system. By integrating physical and behavioral health, we empower individuals to 
overcome challenges by addressing social determinants of health, fostering resilience, and facilitating 
recovery.

North County Serenity House (NCSH), a residential program of HealthRIGHT 360, was founded in 1966 to 
provide substance use disorder services in the community. NCSH provides a gender-responsive and 
trauma-informed environment, using evidence-based and best practices that recognize and account for 
the role that trauma frequently plays in substance use and criminal histories of women. For clients with 
co-occurring mental illness, we provide integrated substance use and mental health services which treat 
both conditions as primary. Our residential facility serves up to 120 women (with capacity for up to 20 
children under 5 years of age) seeking recovery from substance use disorders.

Case Manager is an in-person role that delivers client services by coordinating care within the 
organization's continuum of services and with external human services providers. They collaborate closely 
with clients to assist in completing intake paperwork, outcome assessments, and applying for benefits. 
Working alongside a multidisciplinary team, Case Manager I ensures optimal treatment outcomes aligned 
with HealthRIGHT 360's philosophy, goals, policies, mission, and vision. Services are provided flexibly
across outpatient offices, residential treatment settings, or in the community as dictated by client needs 
and program requirements. Therefore, a reliable transportation is required.

KEY RESPONSIBILITIES 
Direct Service
• Assist the client with intake by completing case management assessment and entering financial 
and benefit information.
• Support the client in applying for Medi-Cal or transferring Medi-Cal County when appropriate.
• Assess the client’s case management needs and complete all releases of information.
• Connect the client to benefits, mental health, physical health, employment, probation, DCFS, 
housing, community resources, outpatient substance use disorder services, and aftercare.
• Coordinate communication and external service linkage including assisting with scheduling 
appointments, communicating with probation, scheduling child visits, communicating with DCFS, 
obtaining all court minute orders, providing appointment reminders for therapy and psychiatrist.
• Deliver services in outpatient, residential, or field depending on assignments and client need.
• Complete the VI-SPDAT and connect the client to safe housing options.
• Prepare the client for job search by assisting with resume writing and job search preparation.
• Monitor client's progress toward achieving case management treatment plan goals and provide 
treatment plan input.
• Seek clinical consultation throughout the treatment episode and when encountering new and/or 
high-risk clinical circumstances.
• Work collaboratively with other members of the treatment team including the Clinical Therapist, 
Counselor, Medical, and Psychiatrist.
• Communicate collaboratively with all members of the behavioral health team including medical, 
mental health, psychiatry, substance use disorder, and other staff.
• Transport clients as needed.
• Complete client UA tests and document test results.
Documentation
• Write and complete all progress notes within 72 hours of service delivery.
• Maintain compliance with the due dates for all clinical documentation.
• Write client’s progress letters and court reports and obtain final approval from the supervisor.
• Complete all documentation in compliance with agency policy and procedures, HIPAA, 42-CFR, 
DMH, and other standards to satisfy internal and external evaluating requirements.
• Complete all assigned URC’s within a timely manner.
Administration and Other Duties
• Assist with client program oversight by managing case management business passes.
• Meet expected client care hours (productivity expectation is 25 client care hours per week).
• Maintain full compliance with requirements for registration or certification.
• Attend and actively participate in assigned Clinical Group Supervision.
• Actively participate in agency and team meetings.
• Participate in training opportunities and complete all assigned training in a timely manner.
• Arrange work schedule in accordance with the agency’s needs.
• Read emails daily and respond when appropriate.

QUALIFICATIONS
Education, Certification, Licensure, and Experience
o High school diploma or equivalent.
o Substance Use Disorder Counselor registration from an accredited California agency(CCAPP, CAADE, CADTP).

Experience

• Minimum two years of experience as a job developer or employment specialist.

• Experience teaching adults and/or facilitating workshops.

 • Demonstrated experience and commitment to working with diverse communities, including communities of color and LGBTQ+ individuals, those experiencing housing insecurity or homelessness, individuals with substance use challenges, people living with HIV/AIDS, and persons with mental health conditions.