Intake Coordinator - NCSH Residential

This is a union eligible position.

JOB SUMMARY 
HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessibleand comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic 
barriers to healthcare and promote health equity for all. We offer a wide range of services, includingmental health care, residential and outpatient substance use treatment, and primary health services. 
Additionally, we provide transitional support for individuals re-entering the community after involvementin the criminal justice system. By integrating physical and behavioral health, we empower individuals toovercome challenges by addressing social determinants of health, fostering resilience, and facilitating 
recovery.

North County Serenity House (NCSH), a residential program of HealthRIGHT 360, was founded in 1966 toprovide substance use disorder services in the community. NCSH provides a gender-responsive andtrauma-informed environment, using evidence-based and best practices that recognize and account forthe role that trauma frequently plays in substance use and criminal histories of women. For clients withco-occurring mental illness, we provide integrated substance use and mental health services which treat 
both conditions as primary. Our residential facility serves up to 120 women (with capacity for up to 20children under 5 years of age) seeking recovery from substance use disorders.

The Intake Coordinator I is responsible for the initial assessment of candidates to determine medicalnecessity, completion of program admission forms, ASAM assessment, and urgent referrals regardingmedical and mental health needs. The Intake Coordinator I works in conjunction with the intake team to 
provide a warm hand off to the client’s treatment team, assuring new clients are stabilized, and urgentneeds have been addressed. The Intake Coordinator I will work closely with Counselors, Case Managers,Therapists, and other team members to coordinate and monitor client issues. In addition, Intake 
Coordinator I provides individual and group counseling, psychoeducation, relapse prevention, harmreduction, crisis intervention, and case management.

KEY RESPONSIBILITIES 
Direct Service
• Conduct initial assessment and intake evaluation for the formulation of treatment plan.
• Consult regularly with other staff to ensure clients meet criteria for safe admission to an 
appropriate level of treatment. 
• Provide case management services (e.g. housing, employment, finance management, court 
reports, DCFS communication).
• Identify and implement relapse prevention or harm reduction interventions when indicated.
• Provide group, family, and individual counseling.
• Facilitate group sessions focused on substance use recovery, trauma recovery, co-occurring 
mental health symptoms, and other personal change topics.
• Routinely review treatment plans.
Clinical Documentation
• Maintain compliance with the due dates for all clinical documentation.
• Maintain confidential client records and prepare client progress reports and other required 
documentation in a timely manner.
• Accurately enter data in various electronic systems for all clients in accordance with guidelines 
established by HealthRIGHT 360 to satisfy internal and external evaluating requirements.
Administrative
• Establish community relations and linkages with other service providers and community services.
• Actively participate in clinical supervision, case conferences, and treatment team reviews of client 
progress.
• Attend meetings and actively participate.
• Complete assigned training on time.
• Meet service delivery goals.
• Read and respond to communications in a timely manner.
• Maintain full compliance with registration or certification requirements.
And perform other assigned duties.

QUALIFICATIONS
Education, Certification, or Licensure
• High school diploma or equivalent required. Bachelor’s degree in Health and Human Services, 
Social Work, Psychology, or other related field preferred.
• Registration or Certification as a Substance Use Disorder Counselor from an accredited California 
agency (CCAPP, CAADE, CADTP).
• Valid First Aid and CPR certification or ability to obtain within 30 days of hire.
Experience
• At least one year of experience working in the substance abuse treatment field.
• Experience in culturally diverse substance abuse populations with co-occurring disorders or with 
history of incarceration desired.
• Experience conducting assessments and providing appropriate diagnoses.
• Experience with mental health Medi-Cal procedures.
• Familiarity and/or experience with Drug Medi-Cal and ASAM Criteria preferred.