Shipping / Logistics Customer Service Coordinator

Summary

Responsible to ensure that customer requirements are met and customer release information is relayed to manufacturing accurately and on a timely basis. 

Core Competencies 

• Good computer skills                                                   
• Strong Organizational Skills
• Time Management            
• Communication
• Problem Solving   
• Accountability and Dependability
• Leadership Skills
• Team Oriented
• Highly Motivated
• Attention to Detail

Job Duties

• Responsible for addressing any customers issues
• Generates daily load sheets and requirement listing
• Monitors all Customer Portals
• Ensure adequate supply of containers through weekly inventories
• Monitor activities on the dock and activities of the shippers/receivers
• Adhere to all company policies, procedures and instructions
• Must be able to work shift work; days and afternoons 

Requirements

• High School Diploma/GED
• 2-3 years related experience in customer service activities in a manufacturing or similar fast-paced environment
• Ability to work well in a team with customer-focused orientation and strong sense of delivery.  Supervisory experience would be an asset
• Strong organizational and time-management skills
• Strong interpersonal and communication skills (both verbal and written)
• Proficiency with database applications and administration systems, specifically Microsoft Office
• Must have previous experience working with automotive customer portals