Treasury Management Operations Supervisor

At First International Bank & Trust, Treasury Management helps business customers streamline operations, manage cash flow, and protect against fraud. We're looking for a Treasury Management Operations Supervisor to lead the day-to-day operational support behind our Treasury Management services while driving efficiency, accuracy, and an exceptional customer experience.

This role is ideal for a banking professional who enjoys solving problems, improving processes, supporting team members, and serving as a trusted resource for both customers and internal partners. You'll work closely with Treasury Management, Digital Banking, Fraud, and Operations teams to ensure services are delivered accurately and efficiently.

Key Responsibilities:

• Lead and support daily Treasury Management operations, ensuring services are delivered accurately and on time.
• Provide guidance, training, and support to business customers and internal partners on Treasury Management products and services.
• Oversee setup, maintenance, and quality control of Treasury Management services, including ACH, wires, positive pay, remote deposit capture, and business online banking.
• Manage support requests, troubleshoot customer issues, and coordinate resolution with internal teams and third-party vendors.
• Develop, maintain, and improve operational procedures, workflows, and resource materials that promote consistency and efficiency.
• Monitor system updates, account analysis activities, and operational reviews to ensure accuracy and compliance.
• Partner with Treasury Management Officers and other banking teams to support customer onboarding, implementations, and ongoing relationship management.
• Assist with annual customer reviews, documentation requirements, and operational audits.
• Identify opportunities to improve processes, enhance the customer experience, and strengthen operational performance.

Qualifications:

• Bachelor's degree from a four-year college or university; 7-10 years of related banking experience; or an equivalent combination of education and experience.
• Treasury Management operations experience required, with specific experience in Treasury Management and/or Online Banking highly preferred.
• Strong understanding of Treasury Management products and services, including ACH, wires, remote deposit capture, and fraud prevention tools.
• Demonstrated ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.
• Strong problem-solving, organizational, and communication skills.
• Leadership, supervisory, training, or mentoring experience preferred.
• Proficiency with Microsoft Office and banking technology platforms.

Skills and Competencies:

• Customer-focused and relationship-driven.
• Strong attention to detail and commitment to accuracy.
• Forward-thinking mindset with a focus on continuous improvement.
• Effective verbal and written communication skills.
• Collaborative approach with the ability to work across departments and teams.