Collection agent

As a Collection Agent you play a key role in the company’s financial health. As a true business partner, you actively contribute to managing the risk associated with accounts receivable by analyzing customer creditworthiness, assessing credit risks, and implementing effective collection strategies. Through your rigor, analytical mindset, and proactive approach, you help minimize losses, support sales, andoptimize the organization’s financial performance.

  
Be part of something bigger

At Eddyfi Technologies,we areproud to push theboundaries of innovation to support the industries the worlddepends oneveryday. Fromenergy and transportation to infrastructure andbeyond,our technologies helpprotectcritical assets,preserve theenvironment, andultimatelysavelives.

As a world-renownedcompany,we arebehindsome of themostadvancedsystems in the world —deliveringcutting-edge solutions ineddycurrent andultrasonictesting,remote monitoring,nuclearsteamgenerators,automated visionsystems, androbotics. Andthisisonly thebeginning.

Ifyou arepassionate aboutyourfield andwantyourwork to havea real impact,wewould love tohearfromyou.

  
Our values

• We are customer-focused and placeourcustomers at theheart ofeverythingwe do.
• We innovatethoughtfully,developingpractical,forward-looking solutionsthataddress real-world challenges andprotectwhatmattersmost.
• We are reliable andaccountable:we dowhatwesaywe aregoing to do.Wetakeownership ofour actions anddeliver high-qualityresultswithintegrity,consistency, andtransparency.
• We are strongertogether andcommitted tocreating an inclusiveenvironmentwhereeveryvoiceisheard,respected, andsupported.

  
Joiningourteammeans:

• Collaboratingwith expertsdedicated to innovation in anenvironmentthat valuesdiversity of perspectives, backgrounds, andexperiences;
• Joining an organization that values commitment, initiative, and collaboration to achieve sharedgoals;
• Working within a growing company that encourages learning, curiosity, and respectfulchallenge;
• Being supported throughequitable, transparent, and fairpractices;
• Contributing tomeaningfulprojectsthatcreate lasting impact.

  
As a Credit & Collection Agent,youwill:

• Manage a portfolio ofcustomeraccounts bybranch orregion;
• Ensure customer follow-ups related to payments, account openings, missing information, applied credits, anddisputes;
• Carry out collection calls and follow-ups by phone and email, including notices, account statements, and invoicecopies;
• Collaborate with internal and external teams, managers, and customer service for the follow-up of payments, disputed invoices, pending orders, and customerfiles;
• Build andmaintainstrong businessrelationshipswithcustomers, branches, andrepresentatives;
• Releaseorders andadvanceorders in accordancewithinternalpolicies andauthoritylevels;
• Review,assign, andapprovecreditlimits andmarginsaccording toestablishedpolicies;
• Resolve disputes, reconcile accounts,maintain customer files, andidentify billingissues;
• Prepare therequired documentation for collectionagencies,baddebts, EDC, and Coface,including claims and follow-upswithcreditinsurers;
• Producerequired reports (includingaging reports),complete newcustomer profiles, andperformanyotherrelatedtasks.

  
Whatmakesyou agreat fit forourteam :

• You havea minimum of 5years ofexperience in collections andcreditanalysis,ideally ina distribution ormanufacturingenvironment;
• You havesolidexperience in the commercial andindustrialsectors;
• You excel innegotiation, persuasion, and achievingobjectives;
• Youdemonstratestrong analytical, organizational, and priority management skills;
• You have excellentinterpersonalskills,enablingyou tobuildtrustedrelationshipswithvariousinternal andexternal businesspartners and toact as acredible businesspartner;
• Youdemonstratea strong team spirit and sense ofcollaboration;
• Resourcefulness,autonomy, and theability tofind solutions areamongyourstrengths;
• You havestrongadaptability andflexibilitywithworkschedules,particularlywheninteractingacrossdifferent timezones;
• You have avery good command of Excel and PowerPoint;
• Experiencewith SAP or asimilar ERP isconsidered astrongasset;
• Youtake a proactive and customer-oriented approach.
• You are very comfortable working in English (written and spoken)

 
If you have transferable skills, even if you do not meet every criterion, do not hesitate tosubmit yourapplication!

  
At Eddyfi Technologies,diversity,equity, and inclusion are at theheart ofwhowe are.We arecommitted toprovidingequitableemploymentopportunities andfostering an inclusiveworkplacewhereeveryone canfeeltheybelong.

Wewelcome and encourage applicationsfrom allqualifiedindividuals,regardless of race,ethnicorigin,genderidentity or expression,sexual orientation,age, religion,disability,neurodiversity, oranyothercharacteristicprotected bylaw.

Ifyourequire accommodation atany stage of therecruitment process,please let us know.We arecommitted toproviding an accessible and inclusiveexperience for all candidates.

All positionsbased in Quebecrequireproficiency in French,bothspoken andwritten. In addition,functional Englishskills arerequired tomeet theneeds ofour international offices andclients.Across allour officesworldwidecertain positionsmaybesubject to background checks,includingcredit checks,criminal record checks, andemploymentverification.

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