Director, Central Operations (Data Centers)

Overview

We are seeking a strategic and execution-focused leader to join our Data Center Operations team in a Central Operations role. This individual will serve as the bridge between operational coordination, systems governance, and program management across our data center portfolio.

This role is responsible for overseeing a core team that owns the operational systems, driving standardization, and enabling consistent, reliable and high-quality execution across operations. The ideal candidate will bring strong experience in Data Center mission-critical environments and a passion for building scalable programs that improve reliability, efficiency, and operational visibility.

Key Responsibilities

Centralized Operations Leadership

• Serve as the central point of coordination for data center operations programs across all sites
• Develop strategies to improve productivity, measuring performance and operational procedures
• Partner with Facilities, IT, and Physical Security teams to ensure alignment, consistency, and execution of operational priorities
• Lead standardization of processes, tools, and reporting across the portfolio
• Provide direction, strategy and leadership to the Central Operations team
• Champions a culture of knowledge sharing, ensuring best practices and lessons learned are disseminated across all sites
• Use change management and communication strategies to drive adoption of new processes, systems, tools and reporting

Incident Management

• Establish and govern standards for escalation, crisis management, root cause analysis, and continuous process improvement.
• Supports quality audits in conjunction with operations, compliance, security and IT to manage site risk
• Oversee the centralized command center for all DCs

Asset Management

• Develop and maintain Edged Asset naming convention & labeling governance.
• Responsible for quality assurance for asset meta data and equipment turn over from construction.
• Oversee the Asset Management program including planning & scheduling, vendor management, asset tracking and warranty program.
• Spare parts inventory management, requiring coordination with OEM, suppliers and establishing RSPL (Recommended Spare Parts List) for the data centers.

Process Standardization & Documentation

• Develop and maintain standard operating procedures (SOPs), playbooks, and operational frameworks.
• Ensure consistency in execution of maintenance, security, and IT operational processes.
• Establish audit procedures to manage compliance and governance
• Leverage SharePoint or similar platforms to maintain centralized, controlled documentation.

Data, Reporting & Insights

• Support enterprise strategy for performance monitoring across all data centers, aligning KPIs and organizational objectives utilizing Power BI to drive efficiency, uptime, and customer satisfaction.
• Develop and maintain reporting frameworks that provide visibility into key operational metrics (e.g., uptime, MTTR, MTBF, work order completion).
• Analyze performance data to identify trends, gaps, and improvement opportunities.

Impact of the Role

• Enables consistent, reliable operations across all data centers
• Improves visibility, accountability, and performance through systems and data
• Reduces operational risk and enhances uptime
• Builds the foundation for scalable growth

Skills & Requirements

Education & Experience

• Bachelor’s degree in engineering, operations, or related field
• 12+ years of experience in data center operations, mission-critical environments
• Experience managing or administeringCMMSand operational systems
• Strong understanding offacility maintenance, critical infrastructure,incident management anduptime requirements
• Experience in data center or colocation environments
• Deep expertise with platforms such as SharePoint, Maximo, eMaint or similar systems
• Experience withEHS systems and regulatory compliance
• Knowledge ofoperational excellencemethodologies (Lean, Six Sigma, etc.)
• Experience building dashboards and analytics (Power BI, Tableau, etc.)

Leadership & Competencies

• Strong systems thinker with attention to detail and scalability
• Proven ability to operate both strategically and tactically
• Excellent cross-functional collaboration and stakeholder management skills
• Data-driven decision-maker with strong analytical capabilities
• Effective communicator with experience presenting to senior leadership