Assistant Director, Programs, Case Management

Breaking Ground’sStreet to Home programsmakesregularcontact with more than 2,000 street homeless individuals and connects more than 500 individuals to housing, medical and mental health services, substance abuse counseling, and other essential supports each year. The caring, individually tailored attention clients receive at each stage of their journey from street to home ensures that more than 95% of people who Breaking Ground placesremain stably housed. 

Reporting to the Director, Programs theAssistant Director, Programs, Outreachis responsible for supporting 24/7 outreach and housing placement work in Breaking Ground’s catchment area in Manhattan, which spans from 59th Street-23rd Street, river to river. With the goal of moving people off the street and into transitional and permanent housing, the Assistant Director supports the Director with collaborations with the Manhattan Outreach Consortium (MOC) and other outreach providers, city agencies, and a broad array of community stakeholders to help reduce street homelessness. TheAssistantDirectorsupports outreach activities and program operations including 311 responses, canvassing strategies, and managing encampments and hotspots. The Assistant Director supervises Team Leaders and supports Harm Reduction and Housing First strategies and other best practice clinical interventions. 

The Assistant Director works primarily during business hours Monday-Friday, with off hours availability in case of emergency or for special projects/initiatives. The position requires oversight of 24/7 operations and flexibility in work schedule as needed. 

Program staff willbe required to find andassist street homeless individuals under the most extreme weather situations and leadership presence during winter alerts will berequired. Must be willing and able to engage with street homeless individuals and can handle multiple tasks in a fast paced, dynamic team environment anddemonstrate a willingness to shift easily between various responsibilities with diverse populations. 

 
ESSENTIAL DUTIES AND RESPONSIBILITIES:  

• Supervise Team Leaders
• Provide regular, structuredsupervision meetings for direct reports
• Implement outreach and engagement strategies toidentify areas where individuals are staying on the street andprovide services to support these individuals
• Ensure high quality service delivery by supporting best practice interventions with street homeless populations, collaborating with on-site psychiatric/street medicine team, andproviding crisis intervention, including 958 removals and risk assessments
• Promote effective strategies foreffective outreach,case management, and placement of clients following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing and trauma-informed care models of practice
• Coordinate delivery of care with multiple service providers, particularly transitional housing teams
• Provide support and guidance to front line staff in managingdifficult situations and successfully de-escalating conflict
• Provide guidance for incident management, crisis interventions, risk assessments, and ensure all documentation issubmitted toappropriate oversight entitiesin a timely manner
• Promote a staff and resident culture that emphasizes housing placement as a measurement of success; ensure that clients are ready for housing placement
• With direction from the Director, respond and engage with external partners,including service partners, government representatives, community stakeholders, hospital personnel, and other agencies to ensure responsive and effective service planning and program operations
• Performother duties as assigned  

MINIMUM QUALIFICATIONS:  

• NYS Licensed Masters Social Worker (LMSW)required
• Minimum 2 years of supervisory experience
• Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems, and the ability to access and negotiate the full range of services for recipients
• Experience with crisis intervention, including, risk assessments and incident management '
• Ability to work successfully with a wide range of internal and external stakeholders
• Demonstrated success in working in a fast-paced environment with multiple priorities
• Ability to delegate and motivate staff to achieve deliverables
• Ability to communicate (verbally and written) with diverse populations and stakeholders
• Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; familiarity with Access-based databases and the ability to learnnew programs arerequired
• Valid NY, NJ, CT, or PA driver’s license witha good driving record, as defined by Breaking Ground is preferred
• Bilingual Spanish/English preferred