Operations Manager - SEA

Job Overview:

Manages SEA Wholesale Operations across Customer orders, dispatches, reporting and back-office data enabling wholesale sales growth, customer trading and increased efficiencies in line with SEA, strategy.

Responsibilities:

• Oversee all Wholesale & Customer Operations roles to deliver end to end Customer Operations processes ensuring

         - Consistent and effective customer experience across the region / Efficiencies                      across ways of working with all customers to enable profitability and capacity for                sales growth

• Responsible for to do end to end management (product master data, system access, sales order, pricing, purchasing, logistics, billing, documentation etc).
• Mange and drive delivery of order book to meet regional targets as well as customer needs ensuring exceptional adherence with service level agreements 
• Create the conditions that deliver a highly competent, energetic, engaged and motivated workforce who are committed and aligned to delivery outcomes
• Integral in supporting Head of Wholesale in driving long-term customer trust & reliability as well as sales growth in market by building and maintaining effective relationships externally with key Customers Operations teams 
• Drive better ways of working and continuously improved net profitability, as well as excellent customer experience, with an innovative and strategic approach to process, systems and servicesleading cross functional & team projects with the ability to influence internal & external stakeholders in line with SEA wholesale strategy
• Support the development and maintenance of devices, EDI and IT systems with cross-functional business partners as needed
• Oversee delivery of agreed services including customer transaction readiness to ensure the setup and maintenance of customer requirements enables sales growth

Qualifications:

• Experience of managing an operations team within a retail or wholesale environment
• Project management experience
• Significant experience in wholesale customer services & operations 
• Expert understanding of end-to-end wholesale customer operational processes including Distribution Centre coordination & systems reporting management and analysis
• Ability to manage financial dispatch planning with agility and accuracy
• Advanced stakeholder management skills, influencing and managing complex internal cross-functional and external relationships 
• Exceptional planning and organising skills with effective time management, ability to juggle workloads and priorities 
• Ability to problem solving with a solution orientated approach.
• Experience of process development.
• Excellent IT skills and competent user of SAP and BW.
• Disciplines and Field
• Wholesale Operations, customer services