Senior Operations Manager (supporting NASA)

ASRC Federal Facilities Logistics, a subsidiary of ASRC Federal, is seeking a Senior Operations Manager to support our Prime NASA program at Goddard Space Flight Center in Greenbelt, MD. This can be a remote position with periodic site visits. 

The Senior Operations Manager supports the Program Manager in executing and overseeing a NASA Goddard Space Flight Center (GSFC) facilities maintenance contract, including Indefinite Delivery/Indefinite Quantity (IDIQ) task order work. This position leads daily operations supporting mission-critical facilities, laboratories, cleanrooms, and infrastructure, with an emphasis on safety, mission assurance, engineering rigor, and compliance with applicable NASA Procedural Requirements (NPRs).

Key Responsibilities

IT and Technical Project/Program Management

• Coordinate technical projects that support facilities operations, including maintenance management systems, project controls, reporting tools, and related technology.
• Work with GSFC technical stakeholders, engineering teams, and authorized IT organizations to define requirements, interfaces, schedules, and responsibilities for projects involving facility systems and technology.
• Oversee technical project plans, dependencies, risks, testing, and implementation to minimize disruption to mission-critical operations.
• Support accurate data collection and reporting for maintenance performance, IDIQ task orders, costs, schedules, and operational metrics.

Program and Contract Operations

• Support the Program Manager in executing the GSFC facilities maintenance contract, including institutional services and IDIQ task orders.
• Plan, organize, and direct daily operations in accordance with the Performance Work Statement (PWS), GSFC site requirements, and applicable NASA NPRs.
• Represent the contractor in operational discussions with GSFC stakeholders, as delegated by the Program Manager.

IDIQ and Task Order Management

• Support the receipt, evaluation, and execution of GSFC-issued task orders, including scope review, technical coordination, cost estimating, and schedule development.
• Coordinate task order kickoff meetings with GSFC Contracting Officer’s Representatives (CORs), facility managers, engineering authorities, and safety representatives.
• Track performance and risks, and develop corrective actions or recovery plans when needed.

Facilities Maintenance Oversight

• Oversee preventive, predictive, and corrective maintenance for GSFC buildings, laboratories, cleanrooms, and mission-critical systems, including HVAC, electrical, mechanical, and specialized facility systems.
• Coordinate maintenance activities to support continuous flight hardware processing, integration, and test operations.
• Work with GSFC engineering and operations organizations to resolve technical and operational issues.

Safety, Mission Assurance, and Compliance

• Promote a strong safety and mission assurance culture.
• Support compliance with applicable NASA NPRs, GSFC safety manuals, environmental requirements, and work control processes.
• Support mishap reporting, incident investigations, root cause analyses, and corrective actions in coordination with GSFC Safety and Mission Assurance (SMA).

Cost, Schedule, and Performance Management

• Monitor labor, material, and subcontractor costs across base operations and IDIQ task orders.
• Track schedules, milestones, key performance indicators, and required service levels.
• Support monthly performance reports, metrics, and management briefings.

Stakeholder Engagement and Communication

• Serve as an operational interface with GSFC CORs, facility managers, engineering authorities, and technical monitors.
• Communicate contract status, risks, and issues that could affect GSFC missions.
• Prepare and deliver technical and management briefings.

Subcontractor and Workforce Management

• Coordinate and oversee subcontractors performing facilities maintenance or IDIQ task order work.
• Support workforce planning, onboarding, training, and personnel performance management.
• Monitor subcontractor compliance with GSFC safety, security, and quality requirements.

Continuous Improvement

• Identify and implement process improvements that strengthen safety, reliability, and performance.
• Use lessons learned and trend analysis to improve contract operations and task order delivery.

Required Qualifications

• Bachelor’s degree in engineering, facilities management, construction management, business, information technology, or a related field, or equivalent experience.
• Eight to ten years of experience supporting or managing government facilities maintenance, base operations, technical programs, or similar service contracts.
• Experience supporting IDIQ contracts and task order execution.
• Experience managing technical projects, coordinating multidisciplinary teams, and tracking cost, schedule, and performance.
• Understanding of mission-critical facilities operations and engineering coordination.
• Strong leadership, communication, and organizational skills.

Preferred Qualifications

• Experience at NASA GSFC or on a GSFC institutional support services contract.
• Familiarity with NASA NPRs and GSFC safety and work control processes.
• Experience supporting laboratories, cleanrooms, or flight hardware facilities.
• Experience with maintenance management systems, project controls tools, or operational reporting systems.
• Professional certification such as PMP, CFM, PE, or an equivalent credential.

Clearance and Access Requirements

Ability to obtain and maintain GSFC site access credentials and any required security clearances.