Client Manager (Remote)

SUMMARY

Responsible for providing customer service and overall service to assigned customers and/or policies within Private Client Services. Supports the Producer in soliciting new business and identifies account rounding opportunities. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Foster overall relationship with clients ensuring retention of business and high satisfaction.

Develop new business opportunities for existing clients and prospects.

Initiate renewal process for existing clients, and discuss and create renewal strategy.

Analyze and compare current exposures and develop renewal or new business specifications for marketing.

Conduct marketing, negotiate rates, and review quotes and coverages for competitiveness and accuracy.

Independently review policy and determine appropriate coverage; identify possible deficiencies.

Review and summarize marketing results and prepare proposals.

Finalize proposals and presentations.

Bind insurance coverage and prepare binders and/or delegate certificate issuance.

Review policies for accuracy and review contracts.

Prepare summaries and/or schedules of coverage for clients.

Review client accounting history, respond to accounting inquiries, correct discrepancies, and contact clients on receivable collections.

Participate in the claims process as directed by management.

Notify Producer of pertinent information related to client retention.

Collect fees and reconcile and resolve any outstanding balances within 90 days of the invoicing date.

Comply with agency management system data standards and data integrity (enter and maintain complete and accurate information).

Other duties as assigned.

QUALIFICATIONS

EDUCATION / EXPERIENCE

Bachelor’s degree or equivalent combination of education and experience

Three (3) or more years of related work experience in Private Client/High Net Worth (HNW) insurance

Valid insurance license

Must continue to meet Continuing Education requirements for license renewal

SKILLS

Proficient in Microsoft Office Suite

Knowledge of wide array of private client customizable coverages

Excellent verbal and written communication skills

Good problem solving and time management skills

Good planning, organizational and prioritization skills

Strong interpersonal skills

Ability to build trust and de-escalate concerns

Ability to work within a team and foster teamwork

Ability to maintain confidentiality

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