Program Manager - Employee Benefits

SUMMARY 

Responsible for general agency management in association with group sales. Projects include system development, vendor management, and administering all new agency sales and service.  

ESSENTIAL DUTIES AND RESPONSIBILITIES  

Responsible for medical and ancillary program implementations for new and existing clients.

Develops marketing programs and materials, and campaign strategies.

Coordinates TPA / vendor management projects, including conducting scheduled vendor evaluations.

Coordinates product development initiatives.

Works on system development initiatives with service teams, IT and Accounting departments.

Creates and manages new product / new client implementation process, procedures and guidelines.

Writes new contracts and reviews existing contracts for compliance and accuracy.

Defines and monitors customer service delivery and client-touch matrixes.

Represents the company at trade association meetings to promote services.

Resolves agency complaints regarding sales and service.

Analyzes sales activity or trends.

Assigns work to staff members.

Plans and directs staff training and development.

Conducts sales presentations.

Uses product knowledge to assist brokers and agents with sales work.

Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information).

Performs all duties in accordance with all company policies and procedures, and all federal, state and local laws, wherein the Company operates.

Performs other duties as assigned.

QUALIFICATIONS 

EDUCATION / EXPERIENCE 

Bachelor's Degree equivalent combination of education and experience   

Six (6) or more years related work experience    

Must continue to meet Continuing Education requirements for license renewal   

Valid Insurance License           

SKILLS

Excellent verbal and written communication skills

Excellent leadership, problem solving and time management skills

Advanced analytic skills

Advanced planning, organization and prioritization skills

Ability and motivation to work independently

Ability to interface effectively with internal and external clients and executives

Ability to work within a team and to foster teamwork

Proficient in Microsoft Office Suite

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