IT Services Engineer

Job Purpose:

To support the maintenance and development of the organisation’s IT Services.
As part of the IT Services Team, provide a professional and effective customer focused IT Service Desk.

To provide first rate, first and second line Technical Support for customers at National Star across all its sites and for its remote workers.

Context of Role:

At National Star, we’re driven by our vision for a world in which people with disabilities are able to realise their potential as equal and active citizens in control of their lives. This sits at the heart of everything we do, from the personalised and world-class learning we provide via National Star College to training, specialist services and our work in the wider community. All of this is underpinned by both our passion to enrich people’s lives and by our moral and statutory responsibilities.

IT Services underpin the operation of National Star, ensuing we can operate efficiently and safely. Our customers include staff, learners, residents, and visitors. Our network is spread over dispersed geographic locations interconnected by various types of connections, including broadband, leased lines, SHDCs. Key services we deliver include Windows and Office Desktop support, wireless, door access, internet access, telephony, CCTV, LOB applications, file access, and intranet services. As one of our operations is providing 24/7 365-day residential care it is key our services are available, we utilise highly available system design to achieve this alongside a proactive approach.

What we’re looking for:

*Strong troubleshooting skills across hardware, software, and network
*Technical expertise in line with the core responsibilities as listed below
*Excellent customer service and communication skills
*Ability to prioritise workload and work under pressure
*A proactive and team-oriented mindset

Key Responsibilities:

*IT Infrastructure & Systems trouble shooting, maintenance and support
*Hardware, Software & Devices installation and support 
*AV, Events and Media set up and support 
*Service Desk & Customer Support
*Print and Estates Technology support
*Monitoring, Documentation and Asset Management
*Team, Compliance and Development

Additional Responsibilities:

*Provide occasional out-of-hours support (time off in lieu provided).
*Support procurement activities for IT equipment and services.