Digital Operational Assistant (seasonal)

Job Title:Digital Operational Assistant (seasonal)

An exciting opportunity has opened to work within our E-commerce Department during its busiest time of year, the Christmas period.

This is a full-time, fixed-term position until the end of December 2026, working 37.5 hours per week, 09:00–17:30, 5 days out of 7, including some weekends.

The rate of pay for this role is £13.45 per hour.

About the role

Your duties will include selecting stock items from our retail warehouse and processing orders through our despatch system. The main duties will involve quality checking, folding and packing goods for customer orders to the required specifications, as well as carrying out other despatch-related tasks as required.

Manual handling tasks are involved, and full training will be provided. There may also be opportunities to carry out embroidery work for candidates with this skill.

Main responsibilities

• Picking, processing and packing e-commerce orders daily, carrying out pre-despatch checks and steaming and packaging all orders to the required company procedures and standards.
• Processing returns and refunds and returning stock to our warehouse as required.
• Supporting stock deliveries, transfers and inventory counts as required, while maintaining a safe working environment.
• Embroidery – personalising stock for customer orders.
• Working towards daily sales and order fulfilment targets (OTIF).
• Carrying out other duties as assigned by the management team.

About you

You will have:

• Excellent organisational skills and the ability to prioritise tasks.
• Exceptional communication skills.
• Good computer literacy would be an advantage.
• The ability to work well as part of a team and on your own initiative.
• A calm, efficient and enthusiastic approach, even on the busiest of days.
• A high level of attention to detail and a commitment to maintaining a tidy workplace.
• The ability to undertake a physically demanding role involving lifting and manual handling and being on your feet for the majority of the shift.
• The ability to fold, wrap and pack garments to a high standard in line with company requirements.
• Flexibility to work a rolling rota of 5 days out of 7, including weekends.
• A responsible and accountable approach to completing all assigned tasks.
• The ability to pass a colour vision test.
• Embroidery skills would be an advantage.

About Us

Founded in 1797, Johnstons of Elgin is an innovative, luxury clothing brand celebrating 225 years of experience in working with the world’s finest fibres. Across three centuries, our family-owned company has carefully sourced cashmere and fine woollen fibres from around the world, applying the latest technology and highest quality craft expertise in our very own vertical Scottish mills. Employing over 1,000 staff, our valued employees and communities are at the heart of everything we do, producing unique, high-quality designs that are made to last. Our brand is focused on sustainability, working with natural, renewable, and biodegradable fibres and we are committed to maintaining a minimal environmental footprint.

Johnstons of Elgin is proud to be an equal opportunity employer wholeheartedly supporting the principles of equality and diversity to build an inclusive workforce. Our aim is to embed diversity and inclusion in everything we do to create an environment where our employees feel safe to be their whole authentic self without having to downplay or change parts of their identity. We celebrate diversity in all its forms, which goes beyond those characteristics protected by law to include everything that makes us unique, from our backgrounds and experiences to our personalities and ways of thinking.

We endeavour to provide reasonable accommodations for individuals with disabilities and encourage any candidate who requires assistance to contact us at hr@johnstonsofelgin.com.

Don’t meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single requirement or qualification. At Johnstons of Elgin, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but think your experience doesn’t align perfectly with the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Please note all applicants must be able to provide evidence of their right to remain and take up paid employment in country job is based.