Senior Key Account Manager

Senior Key Account Manager 

Perm

Coventry

Salary range - £40-45K plus car allowance and commission.

What You'll Do

Reporting into the Commercial team, you'll be responsible for managing and growing a portfolio of key customers nationally. You'll focus on increasing revenue, protecting existing business, identifying opportunities for growth and ensuring customers receive outstanding service across our product portfolio.

Key Responsibilities:

• Own the commercial performance of a portfolio of key accounts, delivering against quarterly revenue targets.
• Build and maintain strong customer relationships through regular review meetings and business development activity.
• Increase share of wallet across Domestic, International and Returns services.
• Manage customer records, opportunities, risks and activity within Salesforce CRM.
• Work collaboratively with internal sales teams to ensure smooth customer onboarding and account transitions.
• Support yield management initiatives to improve customer profitability and margin.
• Produce accurate customer revenue and volume forecasts.
• Monitor customer volumes against agreed commitments and proactively manage performance.
• Build strong working relationships across all internal departments to support customer success.

What We're Looking For:

To be successful in this role, you'll bring a strong blend of account management expertise, commercial awareness and relationship-building capability.

Essential:

• Minimum two years' experience in a Key Account Management, Account Manager or Business Development role.
• Must demonstrate experience of managing large multi-million pound accounts
• Excellent Stakeholder management skills, partnering at all levels of an organisation
• Strong presentation and communication skills.
• Ability to work effectively under pressure and manage competing priorities.
• Analytical approach with the ability to interpret and utilise customer data.
• Self-motivated with excellent time management and organisation skills.
• Proven ability to manage customers across a large geographical territory.
• Full UK Driving Licence and access to your own vehicle.

Desirable:

• Industry-recognised qualification.
• Experience within parcels, logistics, delivery, mail or supply chain sectors.

What We Can Offer You

We're proud to offer a workplace where everyone can thrive.

• At least 33 days annual leave (including Bank Holidays)
• Career progression opportunities
• Flexible, inclusive benefits including shopping vouchers, insurance and healthcare
• A culture where people are encouraged, supported and valued
• Pension scheme
• Enhanced family leave
• Childcare discounts
• Employee Assistance Programme
• Access to retail, leisure and lifestyle discounts and rewards