Administrator, Exams (Permanent, Full-time)

ABOUT THE POSITION

We are currently looking for two (2) Exam Administrators for a permanent, full-time role.

The Exams Administrator is responsible for the day-to-day administration of examinations and assessments. This role manages incoming exam related queries and requests from training providers and provides external stakeholder support to our invigilation partners.     

 RESPONSIBILITIES/ACCOUNTABILITIES

Examination and Assessment Administration and Quality Assurance:

• Responsible for individual and group examination and assessment scheduling, verifying eligibility and following up for further information when required
• Prepare and arrange examination materials for apprentices writing out of province
• Mark examinations and perform initial quality assurance review of results. Resolve first level anomalies and escalate content concerns to Program Standards
• Record technical training results received from training providers
• Distribute examination results to internal and external contacts
• Ensure electronic and physical examination materials are stored securely
• Activate and deactivate versions of exams as directed by Program Standards
• Distribute scheduling data to external contractors for printing and shipment of examination materials for invigilators
• Prepare confidential examination materials for pick up and review materials upon return and forward Feedback Forms to the Program Standards Manager
• Maintain the security of test materials in accordance with internal and Red Seal operating policies and procedures
• Track unique requests and escalations

Stakeholder Support:

• Provide exam day support to invigilators to ensure exam processes and procedures are followed
• Respond to questions from training provider partners relating to the general coordination of exam events
• Follow up with training providers on technical training verifications for individual apprentices and other training result discrepancies
• Develop and implement plans for large exam events
• Act as invigilator at training provider sites and SkilledTradesBC office
• Act as backup for other roles within Assessments department
• Act as first-tier support to resolve internal and external escalations or tasks

System Support:

• Act as a liaison between Assessment department and Information Technology department to identify potential issues with the systems and offer suggestions for improvements
• Identify and report deficiencies as well as recommend system improvements where possible
• Participate in the planning and feedback to design software tools that meet business requirements
• Test and implement technical solutions; validate that the final product satisfies the defined requirements
• Identify and resolve technical system issues directly impacting scheduling and marking examinations
• Perform other related duties and participate in special projects as assigned

EDUCATION/EXPERIENCE 

• Highschool diploma or equivalent is required. A post-secondary education in Business Administration or equivalent is preferred; combination of education, and experience will be considered.
• Intermediate proficiency with MS Office programs: Word, Excel, PowerPoint
• Ability to work independently with minimal supervision as well as the ability to work in a team environment
• Strong ability to adapt to changing priorities
• Previous customer service and data entry experience considered an asset
• Ability to lift up to 25lbs
• Able to effectively deal with a wide audience including internal and external stakeholders in a professional manner
• Strong competencies are required in the following areas:

• Self-management
• Initiative
• Administration with attention to detail
• Multi-tasking
• Time management and prioritizing
• Communication, both written and verbal
• Problem solving and good judgment
• Interpersonal skills
• Conflict resolution

COMPENSATION

Salary Band B: $60,831 - $82,300

SkilledTradesBC offers a highly competitive benefits package and perks which include:

• Hybrid work schedule, flex days, and a 37.50-hour work week,
• Eligible for pension contributions,
• Lifestyle Spending Account, on-site gym,
• Extensive Extended Health and Dental Plans that are 100% employer paid.

SkilledTradesBC has partnered with Altis Recruitment to support our pre-screening process. As part of this process, you may be contacted by an Altis Recruitment representative. 

Posting Closing Date: Friday, October 9, 2026