Key Account Manager

Role Purpose

The Key Account Manager is thecommercial owner and strategic orchestrator of assigned accounts, responsible for driving revenue growth, deepening executive relationships, and maximizing the value delivered through the full IQVIA France portfolio.

The KAM acts as atrusted advisor and primary interface for clients, ensuring consistent, high-value engagement and unlocking integrated business opportunities across Data, Technology, Consulting and Services.

Key Accountabilities

1. Client Leadership & Executive Engagement

• Own and developC-level and senior stakeholder relationships within client organizations
• Position IQVIA as astrategic partner, not a vendor
• Act as atrusted advisor on client business challenges, industry trends, and transformation priorities
• Represent IQVIA externally and ensure aconsistent executive narrative

2. Revenue Growth & Business Development

• Deliver and exceedrevenue and growth targets on assigned accounts
• Identify, shape and closenew business and expansion opportunities (cross-sell / upsell)
• Lead thefull sales cycle: opportunity qualification, proposal coordination, negotiation and closing
• Drivecontract renewals and long-term value creation

3. Account Strategy & OneIQVIA Orchestration

• Define and executecross-IQVIA account strategy and planning
• Translate client priorities into acoherent, integrated value proposition leveraging IQVIA capabilities
• Mobilize internal stakeholders (Sales Specialists, Consulting, Tech, Client Services)
• Ensurealignment and coordination across all IQVIA teams engaged on the account

4. Client Value Delivery & Satisfaction

• Anticipate client needs andproactively shape solutions to complex business issues
• Ensure high-quality delivery in collaboration with Client Services teams
• Monitor and driveclient satisfaction and long-term relationship health
• Act as the escalation point tosecure delivery excellence and business continuity

5. Commercial Governance & Execution

• Lead commercial processes includingNDAs, contracts, SOW and deal structuring (in coordination with Legal)
• Ensurepipeline accuracy, forecasting discipline and reporting quality
• Managepurchase order collection and commercial follow-up
• Contribute topricing strategy and negotiation of complex deals

6. Collaboration & Leadership

• Work closely withregional and global account teams to unlock multi-country opportunities
• Build and leverage stronginternal networks across IQVIA
• Mentor and supportjunior sales team members on account management and selling skills
• Contribute tocollective KAM performance and best practice sharing

Success Profile (What “good” looks like)

• Strongclient intimacy & executive credibility
• Ability toconnect client strategy to IQVIA full value proposition
• Provencomplex sales and account management capabilities
• Strongorchestration and transversal leadership across teams
• High level ofownership, accountability and commercial discipline
• Proactive mindset with stronganticipation of client needs

Operating Principles (IQVIA France DNA)

• OneIQVIA mindset: break silos, drive integrated value
• Client-first approach: focus on real client business impact
• Speed & impact over perfection
• Collaboration & internal leverage as performance drivers
• Executive-level thinking & commercial rigor

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more athttps://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.