Engineer (Noc Engineer)

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.

We are looking for potential candidates who are eager to learn and grow to join our young talent team.

Job Posting Location

Job Summary

Job Description

• Provide 24/7 operational support, after-sales services, and managed services for data center customers.
• Coordinate and communicate with customers, service delivery teams, facility teams, network teams, and other stakeholders.
• Execute service provisioning activities and fulfill customer service requests within the agreed scope and SLA.
• Verify the identity and authorization of personnel requesting services or access to restricted data center areas.
• Deliver Smart Hands support, equipment inspections, information requests, and other operational services.
• Monitor data center infrastructure, environmental conditions, alarms, and customer equipment as assigned.
• Respond to incidents, perform initial troubleshooting, and coordinate with relevant teams until resolution.
• Provide timely incident notifications, escalations, status updates, and follow-up communications to customers and stakeholders.
• Maintain operational documentation, including shift handover reports, service requests, incident logs, and customer activity records.

Qualifications

• Bachelor’s degree in information technology, Computer Science, Computer Engineering, Electrical Engineering, Telecommunications Engineering, or a related field.
• Experience in IT Infrastructure Operations, Colocation Services, Networking, or Data Center Facilities is preferred.
• Knowledge of data center operations, monitoring systems, incident management, and service support processes.
• Good communication and coordination skills with the ability to work effectively in a team environment.
• English communication skills, both written and spoken, will be considered an advantage.

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