Customer Support Agent - Finnish Market

Our client, an iGaming company dedicated to delivering an excellent user experience, is currently looking for aFinnish-Speaking Customer Support Agentto join their team. This is an excellent opportunity for someone who wishes to build a career in iGaming.

This is ahybridrole that offers a salary of€26K.

Role & Responsibilities

• Assist players via email and chat

• Understand players' needs and address issues promptly

• Identify possible Responsible Gambling concerns and risk-related red flags

• Liaise with and escalate cases to external teams to ensure the right solutions are found

Skills & Requirements

• Native-level fluency in Finnish (written and spoken)

• Fluency in English at C1 level

• Estonian fluency is a plus

• Excellent communication skills, empathetic, and solution-focused approach

• Analytical mindset with the ability to identify well-being concerns

• Able to handle difficult conversations professionally

• Able to work independently and within a team

About the Role

• Salary of €26K

• Hybrid in St. Julians

• Relocation assistance for candidates not currently based in Malta

• Health insurance

• Opportunities for professional growth

• Learning and professional development allowance

Apply with your CV in English.

*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU with licence no EA00340-2024. We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.