Transition Specialist

Job Title

Job Description Summary

Job Description

ACCOUNTABILITIES 

Maybe responsible for one or more of the following: 

• Plan, analyze and complete all required tasks of onboardingandoffboardingnewly awardedMultifamilyproperty management assignments with minimal guidance and/or supervision using department tools 

• Lead communication amongregionalpropertymanagers,clientaccounting,corporateaccounting,human Resources,technology &datasolutions,ancillaryservicesteam,conversionteam, external service providers,and clients involved in the property transition 

• Deliver a positive client (internal and external) experience during onboarding and offboarding 

• Identify unique transition needs andutilize critical thinking skills to plan and outline the best workflow to accommodate internal partners and external clients 

• Serve as knowledge hub for both external clients and internal partners for all aspects of property transitions 

• Operate withthehighest data integrity across allplatformsina timely andefficient manner  

• Understand parameters in place for quality assuranceas well as the ability to self-audit 

• Review new opportunity pipeline, pricing, and notification process with thorough understanding of impact ofaccurate andtimely data for financial planning, project creation, and national statistics 

• Excellent writtenand verbal communicationwith all internal partners and external clientsacross all platforms  

• Collaborate with team members and fully align with the delineation of duties to complete all required tasks and deliverables  

• Ability todiscern ahigh-risk task or deliverable and the knowledge oftimingand whotobestescalate issues to  

• Effectively lead and manage multiple transitions all atvarious stages of completion simultaneouslyatan elevated level of data integrity and service to internal partners and external clients  

• Identify areas of improvement needed on internal processes for onboarding and offboarding andprovide solutions for process change and technology solutions to improve accuracy and efficiency 

• Participate in regulartouch baseswith your manager tofacilitate personal and department goals, work through challenging transitions and enhance the culture of the team through personal development  

• Promote consistent best practices for property transitionsby sharing learned experiences with the team as well as update internal process documents or suggesting improvements to workflows  

• Collaborate with account managers RVPs (Regional Vice Presidents), andRPMs (Regional Property Managers) to field questions,establish solutions, and create/improve tools 

• Serve as a change champion and remain flexible 

• Maintainexpertise and resolve all property management issues and questions around property onboarding and offboarding 

• Ability to lead, create, assigndeliverables and outline timing projections for ad hoc projects  

• Interpret complex revenue and expense categories as it relates to client invoicing - including but not limited to payroll reimbursement, fee revenue, due from client expenses 

• Understand and communicate employee allocations and related Workday work tags 

• Promote andmonitor compliance requirements for bothSOC controls,SOX controls, and property operations 

• Deliver presentations to clients during pitches 

MINIMUM REQUIREMENTS 

• Bachelor's degree 

• 3+ years of relevant experience 

• Or any similar combination of education and experience 

• Experience inmultifamily real estate and basic accounting knowledge, including understanding Property Management function (preferred) 

• Proficiency with Microsoft Office products, including Word, Excel, and Outlook 

• Ability to understand and interpret complex real estate terminology 

• Effective and efficient time management skills 

• Detail oriented, organized, and thorough 

• Proven record ofproviding excellent internal and external customer service 

• Excellent interpersonal skills with high initiative, flexibility, and team approach to work 

• Excellent oral and written communication skills to include ability to create and hold presentations 

PHYSICAL REQUIREMENTS 

• Involves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer for up to 8 hours 

• May involve periods of standing, such asoperating at a copier/fax/scanner 

• Regularly required to talk, hear, and use hands and fingers to write and type 

• Ability to speak clearly so others can understand you 

• Regularly required toutilize vision abilities, allowing reading of printed material, graphics, and computer displays  

• Ability toobserve details at close range 

COMPANY BENEFITS 

• 120 Hours Paid Time Off annually; prorated upon hire 

• 40 Hours Sick Time annually; prorated upon hire 

• 2 Volunteer Days annually to support causes important to you & your community 

• 12+ Company Holidays 

• Paid Parental Leave  

• Medical, Dental, Vision, & Life Insurance, with other supplementary benefit options, including petinsurance; Pre-Tax spending accounts 

• Company Discounts Program to many major retailers & service providers 

• Company-provided Personal & Professional Development, including access to LinkedIn Learning, Employee Assistance Program, & Counseling Services 

The above-referenced position summary is a guideline designed to present an overview of job duties and is not intended to be a comprehensive list of responsibilities and requirements. 

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.