Client Service Manager, Officer

Role Overview 

The Client Service Manager (Officer) is responsible for providing high-quality client service and operational oversight to a key client (PIMCO), ensuring effective stakeholder communication, timely issue resolution, and a controlled operating environment. 

The role supports client-facing activities across market infrastructure, SWIFT connectivity, testing, onboarding, operational change initiatives, and relationship management with custodians, brokers, and internal teams. 

Key Responsibilities 

• Act as a key point of contact for the client, custodians, brokers, and internal stakeholders 

• Build and maintain strong working relationships with client counterparts and external market participants 

• Act as an escalation point for operational issues, ensuring timely investigation, resolution, and communication 

• Coordinate with global teams to ensure consistent service delivery and operational alignment 

• Support and oversee SWIFT testing, process enhancements, market changes, and client initiatives 

• Coordinate operational and client-related projects, ensuring timely delivery and stakeholder engagement 

• Monitor operational risk and ensure adherence to internal controls, procedures, and regulatory requirements 

• Maintain and improve process documentation and support continuous improvement initiatives 

• Monitor service performance and identify opportunities to enhance efficiency and client experience 

Required Experience & Qualifications 

• 6+ years of experience within Asset Servicing, Middle Office, Client Service, Custody, or Investment Operations 

• Experience in client servicing and stakeholder management 

• Experience working with custodians, brokers, or institutional clients 

• Bachelor's degree in Finance, Economics, Business, or a related field 

Skills & Competencies 

• Strong communication and stakeholder management skills 

• Strong client-facing and relationship management capabilities 

• Analytical mindset with strong problem-solving skills 

• Project coordination and organizational skills 

Nice to Have 

• Experience working with global clients or in a multi-location operating model 

• Exposure to SWIFT messaging, testing, onboarding, or implementation initiatives 

• Experience coordinating operational or client-related projects 

• Exposure to process improvement, automation, or change initiatives 

• Familiarity with Fixed Income, FX, Derivatives, or Collateral Management products 

Minimum Salary:​

The minimum salary quoted above applies to the role in the primary location specified. If the candidate ultimately works outside of this primary location, the applicable minimum salary may differ.​

Salary will be determined based on factors such as the position, type of work performed, individual skills, job description, working hours, diligence, initiative, self-management, length of employment, availability, and the quantity and quality of work delivered, as well as other objective and non-discriminatory criteria relevant to State Street employees.​

In addition to salary, employees are eligible to be considered for discretionary annual performance-based awards.​

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We Offer:​

• Permanent contract from day one​

• Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)​

• Gold Medical Package for employees and their families (partner and children)​

• Premium life insurance package and private pension plan​

• Wide range of soft skills training, technical workshops, language classes and development programs​

• Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice​

• Variety of well-being programs​

• Additional benefits available depending on the seniority of the role

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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