Staff NOC Analyst - Cloud Monitoring - 24/7 (AWS, EKS, MIM)

SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter, LinkedIn, Facebook and Instagram.

Role: Staff NOC Analyst (5 - 8years)

Location: Bangalore (24/7 Shift Environment)

Role Summary

We are looking for a Cloud Operations & Staff NOC Analyst who will act as the first line of operational defense for enterprise infrastructure, cloud platforms, and applications. This role requires strong real-time monitoring, incident response, and troubleshooting capabilities, along with a proactive mindset toward improving operational processes and reducing alert noise.
 

Key Responsibilities

Monitoring & Incident Management

• Monitor infrastructure, applications, and cloud platforms using tools such asNew Relic, Datadog, Prometheus/Grafana, AWS CloudWatch, or GCP Monitoring
• Performreal-time alert triage, validation, and troubleshooting to restore services quickly
• Act as thefirst responder for incidents, ensuring minimal downtime and impact
• Identifyfalse positives and reduce alert noise through analysis and tuning 

Incident Handling & Escalation

• Own and managehigh-priority incidents (P1/P2), including: 
• Driving incident bridges
• Coordinating with cross-functional teams (SRE, CloudOps, Network, Security)
• Tracking progress until resolution
• Escalate complex issues withclear documentation and impact analysis

Operations & Process Execution

• Executerunbooks and SOPs for standard incidents and operational tasks
• Contribute tocreating and improving runbooks based on recurring issues
• Perform routinehealth checks on servers, networks, and failover systems

Maintenance & Reliability

• Monitor systems duringmaintenance windows and validate post-change stability
• Ensureredundancy mechanisms (failover, load balancers) are functioning
• Monitorbackups, batch jobs, and scheduled processes, resolving failures proactively

Documentation & Reporting

• Maintain accurateincident records in ticketing systems (Jira/ServiceNow)
• Contribute todaily/weekly operational health and performance reports
• SupportRCA documentation and post-incident reviews

Security Awareness

• Identify potentialsecurity-related anomalies and escalate to SOC/security teams

Required Skills

• Experience withmonitoring & alerting tools: 
• • New Relic / Datadog / Prometheus / Grafana
  • Cloud monitoring (AWS / GCP)
  • PagerDuty or similar alerting systems
  • Basic knowledge ofcloud environments and application availability & performance
  • Familiarity withfirewalls and security principles
• Good understanding ofOn Prem, Cloud Infra, VMs, EC2 Instances & EKS Clusters
• Basic understanding ofnetworking fundamentals & protocols

Operational Skills

• Strongtroubleshooting and analytical thinking
• Experience inincident management and escalation workflows
• Ability to work in ahigh-pressure, 24/7 operations environment
• Gooddocumentation and communication skills

Experience & Qualifications

• 5 - 8 years in NOC / Infrastructure Monitoring / Cloud Operations / SOC
• Bachelor’s degree in IT / Computer Science or related field
• Experience working inenterprise or SaaS environments preferred

Good-to-Have Certifications

• AWS Certified Cloud Practitioner
• Google Associate Cloud Engineer
• CompTIA Cloud+
• ITIL V4 or V5
• CCNA

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SonicWall is an equal opportunity employer.  

We are committed to creating a diverse environment and are an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

At SonicWall, we pride ourselves on recruiting a diverse mix of talented people and providing active security solutions in 100+ countries.

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