Project & Program Management III

Job Description & Responsibilities:

This role requires attention to detail in the following areas:

• Demand management -  Understand the workload forecasting process, ensuring placeholders are accurately created, tracked, and updated to reflect real-time business needs. 

• Coordinate with planning cycles, collaborate with xfn teams as needed .

• Audit and maintain the integrity of the PCS process, ensuring data is clean and actionable for leadership decision-making.

• Perform demand risk assessments, create correct demand signals and maintain sanity of demand signals.

• Keep a track of all forecasts in a POR format and maintain demand change versioning.

• Track machine fulfillment and supply.

• Conduct Triaging of GCP capacity quota increase requests, to enable all customers to scale their GCP workloads.

• Resolve outstanding quota/capacity requests, with support from partner teams as needed, in alignment with Service Level Objectives (SLOs).

• Process new requests for no capacity plan exceptions and ensure exception reporting accuracy. 

• Prepare weekly performance metrics for review.

• Perform demand and supply gap analysis, report rolling supply plan against demand plan.

• Support customer quota requests across key events including Black-Friday Cyber Monday, new product launches and other large customer events.

• Handle ad-hoc tasks, where applicable, for operational throughput and towards the overall program & service offerings.