Central Scheduling Representative

• Screen patients to determine urgency and schedule appointments within appropriate timeframes
  
• Conduct patient interviews and enter accurate information into the patient management system
  
• Coordinate appointments for 19 physicians across 16 office locations in Pennsylvania and New Jersey
  
• Verify insurance acceptance and advise patients on requirements such as referrals, authorizations, and co-pays
  
• Confirm appointments and respond to patient inquiries courteously and accurately
  
• Maintain patient confidentiality and adhere to HIPAA regulations
  
• Assist other departments as needed when time permits
  
• Perform other duties as assigned

• High school diploma or GED required

Experience:

• Patient registration experience preferred
  
• Customer service experience required (call center, retail, hospitality, etc.)
  
• Medicare experience preferred
  
• Experience with private health insurance and workers’ compensation preferred
  
• Experience coordinating appointments and managing patient scheduling in a clinical environment
  
• Strong communication and interpersonal skills, with the ability to speak confidently and professionally to patients, families, providers, and staff
  
• Proficient in medical software and EMR systems; strong data entry and accuracy skills
  
• Ability to multitask, prioritize, and manage multiple phone lines efficiently
  
• Self-motivated and able to work independently or collaboratively within a team
  
• Strong decision-making, problem-solving, and organizational skills
  
• Demonstrated professionalism, empathy, and patient-centered approach
  
• Bilingual (Spanish) a plus but not required
  
• Reliable work ethic and excellent attendance

Compensation & Benefits  

• 100% employer-paid life insurance
  
• 401(k) with employer match
  
• Generous paid sick and vacation time
  
• 7 paid holidays annually
  
• Opportunities for growth and advancement
  
• Employee referral reward program