Lead Front Office Coordinator

Job Title: Lead Office Coordinator 
Location: Deerfield Beach, FL
Status: Full-Time, Monday to Friday (No Weekends, No On-Call), Hours may vary
Reports To: ASC Administrator

GENERAL SUMMARY OF DUTIES: The Lead Front Office Coordinator will be an integral part of our Front Desk Team and will be valued as a key member of our organization. Oversee front office, coordinate patient services and scheduling.  Cross-trained to be able to manage the front desk and assist the office team when needed. Responsible for assisting with all functions associated with front office.  Must be an effective communicator who can express himself/herself on a daily basis in a professional manner both verbally and in writing as well as be a proactive professional who can identify problems and solve them in a timely manner.   Works under the direct supervision of the center Administrator.

ESSENTIAL FUNCTIONS: 

• Oversee and work side by side with the front office staff ensuring timely completion of deliverables are met.
• Communication with the Surgeon’s Clinical Coordinator regarding scheduling efforts, booking requests, medical clearances and transportation when needed.
• Scheduling surgeries
• Complete all necessary paperwork for each procedure on the physicians’ schedule.
• Pre-certify any procedures on the schedule that require pre-certification.
• Must be capable of multi-tasking and working with a diverse patient population. 
• Review scheduled surgery times and patient confirmations
• Oversee the flow of patient charts from inception to completion 
  • Daily Op Notes submission
  • Pathology reports
  • Clinical staff signoff
• Subpoena request
• Accounts receivable (post payment and collections)-End of Day packets
• Oversee and provide support for the Unbilled Report
• Oversee/order office supplies.
• Interview, hire, and train office staff.
• Assist Administrator with:
  • Credentialing of MD’s and clinical staff
  • End of month reports
  • Monthly, Quarterly and Yearly reports for Accrediting bodies
• Day to Day necessary tasks
• Provide back-up support for the Front Office as needed.
• Other duties as needed.  

 EDUCATION/EXPERIENCE:

• High School
• Two years of related experience in a healthcare organization and/or medical supervisory experience.
• Experience with scheduling and insurance is a must

KNOWLEDGE:

• Knowledge of clinic policies and procedures a plus
• Knowledge of managed care contracts and utilization (preferred)
• Knowledge of computer systems, programs and spreadsheet applications.
• Knowledge of medical terminology and familiar with scheduling software.

SKILLS:

• Team Player, Self-starter, motivated individual
• Skill in gathering and reporting claim information.
• Skill in solving utilization problems.
• Skill in written and verbal communication and customer relations.
• Experience in a medical office as a scheduler.
• Fast and accurate data entry.
• Service oriented, patient demeanor.
• Ability to multi-task, manage time effectively, and deliver results.
• Strict attention to detail.
• Intermediate computer skills and knowledge of Microsoft Office. 
• Bilingual (Spanish) preferred but not required

ABILITIES:

• Ability to work effectively with medical staff and external agencies.
• Ability to identify, analyze and solve problems.
• Ability to deal courteously and professionally with internal and external customers.
• Ability to provide excellent customer service.

This description is intended to provide only basic guidelines for meeting job requirements.  Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work in newly built, state-of-the-art facility.
• Work-life balance with no weekends, nights, or on-call requirements.
• Professional development and growth opportunities.
• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more

About Us:
Surgery Partners is a leading operator of surgical facilities and ancillary services with more than 200 locations in 33 states.  We provide exceptional integrated healthcare experiences between our providers and patients.

 Equal Employment Opportunity & Work Force Diversity

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws.  This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc.  Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

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