HR Manager (Clark, Onsite)

At Sutherland, beyond just providing jobs, we invest in building careers for our employees. Our work culture focuses on employee development and work-life balance. Share this vision and join us as aHuman Resources Manager. Help us shape our organization’s culture by taking the lead in establishing and executing Human Resource strategies that will offer support and boost engagement.

If you are a Human Resources Manager looking to take your career further, do not miss this opportunity!

As a Human Resources Manager, you are expected to maintain and understand the pulse of the site and/or program.

Are you a seasoned HR professional seeking a challenging and rewarding role? Sutherland is actively searching for a dynamic and experienced individual to join our team as a Manager - Business HR. This critical position is based at our Tarlac site, overseeing our HR Business Partner functions.

As the Manager - Business HR, you will play a pivotal role in the strategic alignment of HR initiatives with organizational goals. Your responsibilities will encompass the effective administration of day-to-day HR operations, ensuring seamless delivery of HR services. We are looking for an individual who can act as a true business partner, understanding the unique needs of our program and driving HR strategies that contribute to our overall success.

• Lead HR projects addressing business needs, including talent retention initiatives.
• Develop and implement strategies to enhance employee engagement and workplace culture.
• Manage training programs and career development initiatives for employees.
• Oversee reward strategies and contribute to creating a positive work environment.
• Analyze HR data and create reports to support business KPIs.
• Ensure compliance with workplace regulations and handle complex HR situations.

• Bachelor’s degree inHuman Resources, Psychology, Business Administration, or related field.

• 3–5 years of solid HR experience in aBPO or fast-paced operations environment.

• Hands-on exposure toemployee relations, performance management support, policy administration, and engagement.

• Experienced in handlingcoaching documentation, attendance issues, and employee case tracking.

• Able topartner with operations leaders on people-related actions and initiatives.

• Strongcommunication, interpersonal, and conflict-resolution skills.

• Good grasp ofPhilippine labor laws and company policies.

• Discreet and professional when handling sensitive employee concerns.

• Capable ofbasic HR data tracking and reporting.

• Proficient inMS Office and HR tools.

• Approachable, organized, and calm under pressure.

• Experience supportingmultiple business units or accounts.

• Involvement inengagement or retention programs.

• Willingness towork flexible hours based on operations' needs.

• Candidate must be willing to report onsite.

All your information will be kept confidential according to EEO guidelines.