Quality & Hygiene Officer

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

5. MAIN SCOPE OF THE JOB:

 Under the direction of the Quality & Sustainability Asst.Manager/ Manager, and within the limits of established Rixos Hotel policies, local regulations and statutory requirements, Quality & Hygiene Officer ensures the highest standards of hygiene, quality and sustainability across the Rixos Hotel.

 This role is crucial for maintaining compliance with ISO 22000, ISO 14001, ISO 9001, ISO 10002, EN 15288, and GSTC Recognized Sustainability Management System standards.

 Actual duties may vary based on daily operation and the unique requirements of the hotel.

6. ESSENTIAL FUNCTIONS:

 Hotel Operational Standards, Policy & Procedure Adherence

 Excellent communication and interpersonal skills.

 Attention to detail and proactive problem-solving approach

7. EDUCATION AND EXPERIENCE:

 Bachelor's degree in a relevant field (e.g., Food Science, Environmental Health, Quality Management).

 Certification in relevant ISO standards (ISO 22000, ISO 14001, ISO 9001, ISO 10002.

 Min 2 years experience in a similar role within the 5-star hotel.

8. MAIN DUTIES AND RESPONSIBILITIES:

ISO & IMS Compliance:

 Monitor and enforce compliance with ISO 22000 (Food Safety Management System), ISO 14001 (Environmental Management System), ISO 9001 (Total Quality Management System), ISO 10002 (Customer Satisfaction), EN 15288 (Swimming Safety) and GSTC recognized Sustainability and OHSMS (if required) standards.

 Conduct regular audits to ensure adherence to documented processes and procedures.

Initiate and monitor corrective actions, identify root causes and implement solutions to prevent recurrence.

Hygiene & Food Safety Management:

 Develop, implement, and manage food safety and hygiene protocols in accordance with ISO 22000 (Food Safety Management System) to ensure the highest standards of safety.

 Conduct food safety and hygiene trainings for continuous improvement and maintain records of training sessions.

 Monitor and conduct regular inspections of the receiving area, stores, kitchen, F&B units, SPA, rooms, laundry, Rixy Club and other relevant areas to ensure adherence to hygiene standards.

 Perform routine inspections of the hotel’s food receiving, storing, and preparation processes to ensure strict adherence to food safety protocols.

 Conduct vendor inspections on the property as needed.

 Regularly providing updates and leading the HACCP meetings, ensuring effective communication and coordination in food safety management

QUALITY & HYGIENE

OFFICER JOB DESCRIPTION

Document No: RHGCC.QUA.JD.03 Publication Date: 01.01.2023 Revision Date: 01.04.2024 Revision No: 01 Page No: 2/3

Quality Assurance:

 Monitor and analyze service performance scores, identify root causes, and collaborate with department heads on improvement suggestions.

 Provide feedback to management through data analysis, root cause analysis, and action plan formulation.

Environmental Management:

 Monitor and reduce the hotel's environmental footprint by overseeing waste management, energy efficiency, and water conservation programs.

Customer Satisfaction:

 Collaborate with relevant departments to implement improvements.

Swimming Safety (EN 15288):

 Ensure compliance with EN 15288 standards

 Collaborate with relevant departments to maintain and enhance recreation services.

Sustainability Management:

 Collaborate with various departments to promote sustainable practices and initiatives.

General / Miscellaneous

 Other duties as assigned.

 Carry out any other reasonable task (which may not be stated here) as requested.

 Monitor and enforce compliance with ISO 22000 (Food Safety Management System), ISO 14001 (Environmental Management System), ISO 9001 (Quality Management System), ISO 10002 (Customer Satisfaction), EN 15288 (Swimming Safety), and GSTC Sustainability Management System standards.

Training:

 Execute regular technical and skills training for relevant standards and hotel procedures.

 Conduct operational training for food safety and other areas critical to the quality management system, hotel performance and compliance.

9. HOW CAN YOU SUCCEED IN THIS ROLE?

Sincerity and Transparency

Confidentiality management: The Quality and Hygiene Officer must safeguard Rixos Hotels' Quality Management System documentation and all performance-related information with the utmost confidentiality. Unauthorized sharing of any documents or information with third parties is strictly prohibited.

 Proactive Problem Solving: Anticipate and navigate challenges with proactive and sound judgment.

 Professionalism and Integrity: Uphold high standards of professionalism and unwavering integrity.

 Transparent Communication: Clearly communicate motives, methods, and anticipated results.

 Ownership and Knowledge Sharing: Take accountability for mistakes and actively share knowledge to prevent recurrence.

 Honest and Fair Business Practices: Conduct all business affairs honestly and fairly.

QUALITY & HYGIENE

OFFICER JOB DESCRIPTION

Document No: RHGCC.QUA.JD.03 Publication Date: 01.01.2023 Revision Date: 01.04.2024 Revision No: 01 Page No: 3/3

Reliability and Loyalty

 Commitment: Ensure follow-through on all commitments made.

 Versatility: Demonstrate effective work both autonomously and collaboratively within a team.

 Positive Attitude: Exhibit a positive and approachable demeanor in all interactions.

 Relationship Building: Invest time in understanding both colleagues and guests.

 Mutual Support: Cultivate a culture of mutual support within the team and the company.

Excellence in Hospitality

 Commitment to Quality: Demonstrate unwavering commitment to maintaining exceptional quality standards.

 Financial Excellence: Strive for outstanding financial results and contribute to financial success.

 Accountability: Take responsibility for contributing to the overall success and financial health.

 Adherence to Policies & Procedures: Uphold a strong commitment to Rixos Policies and Procedures.

Strong Quality Management and Innovation Concepts

 Exceeding Expectations: Commit to consistently exceeding expectations in all aspects of the role.

 Continuous Improvement: Reject mediocrity and actively seek and implement areas of improvement.

 Innovative Thinking: Embrace a mindset that challenges the status quo and welcomes innovative ideas.

 Constructive Feedback: Provide positive and constructive feedback for ongoing improvement.

• Minimum of 2 years’ experience in a hygiene, health and safety, or quality role, preferably within the hospitality industry.
• Diploma or bachelor’s degree in Occupational Health and Safety, Environmental Health, Hospitality Management, or a related field is preferred.
• Sound knowledge of workplace inspections, hazard identification, incident investigations, and emergency procedures.
• Relevant health and safety or fire safety certification is an advantage.
• Strong communication, training, and reporting skills, with the confidence to work across departments and liaise with relevant authorities.

• Flexible to work rotating shifts, weekends, and public holidays as required by operational needs.
• Able to respond promptly to safety concerns and emergencies across the resort.
• Strong attention to detail when conducting inspections, investigating incidents, and maintaining safety records.
• Confident in delivering training and working with colleagues across departments.
• Demonstrates professionalism, confidentiality, sound judgement, and a proactive approach to safety.
• Committed to maintaining high health, safety, hygiene, and quality standards through continuous improvement.