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IT Systems Support Specialist Level I/II
HonorVet Technologies
🇺🇸 United States
On-site
11 months ago
- Active Directory
- Identity Management
- Windows
- Cordova
11 months ago
Strong customer service skills
Knowledge of Active Directory or other identity management system
Attention to detail
Ability to work with rapidly changing priorities
Experience with troubleshooting Windows systems
Good verbal and writing skills for customer interaction and documentation
Second-level Service Desk support tickets (85% remote and 15% desk-side), resolve hardware and
software issues and assist customers remotely with DUO, NetMotion, and network resource
connectivity.
Deployment of MECM GUI and Headless images, and software deployments both manual and as
MECM task sequence software packages.
Update both hardware and software assignments in Manifest.
Assist users in operating systems, application programs, utilities, and hardware operations.
Image, install and move IT-related equipment.
This is a desktop support position that is mainly located in our "Branch” location. This location is
near Goethe rd. and Bradshaw rd., but will cover nearby departments like Mather, Rancho Cordova, Vinyard, and the sometimes the Airports.
IT Systems Support Specialist Level I/II · HonorVet Technologies