Likeremote

Subscribe to the latest remote jobs:

  • Likeremote jobs on https://LinkedIn.com/
  • Likeremote jobs on https://telegram.org/
  • Likeremote jobs on Reddit.com
RR

IT Support Associate - Help Desk

redShift Recruiting
🇺🇸 United States
On-site
1 month ago
  • Excel
  • Outlook
  • PowerPoint
  • Redshift
1 month ago
Auto apply with Likeremote
Not scoredNo CV on file. Upload one and this job gets a score out of 100.Upload CV
IT Support Associate (Help Desk Technician)
Pay:$65,000–$75,000 per year
Location:Near Queensbury, NY
Employment Type:Full-time

Our client is seeking a dynamic, authentic professional to join their IT Support team as anIT Support Associate (Help Desk Technician).

This opportunity may be a great fit if you have experience in active listening, providing friendly service, and demonstrating patience; excellent problem-solving skills and high attention to detail; and technology troubleshooting, repair, and maintenance.

About This Position

This role is responsible for providing computer hardware and software support to the end-user community. It also includes inventory management and equipment deployment, as well as assisting with procurement and invoicing.

Essential Job Functions

  • Deliver end-user support for all LAN/WAN-based applications in a professional, courteous manner
  • Document all support tickets and resolutions in the Help Desk system
  • Configure workstations, printers, and other equipment to meet end-user needs
  • Work a rotational night/weekend on-call schedule, responding to calls and contacting appropriate personnel in case of emergency
  • Coordinate hardware and software procurement, invoicing, and inventory management, working with the IT team and existing vendors as appropriate
  • Establish and maintain control of computer and software asset inventory
  • Assist IT management with budget planning, input, and tracking
  • Assist with special projects to add to or improve the technology suite as directed by IT Support management

Education/Certifications

  • Bachelor's degree in an information technology-related field or equivalent experience required
  • 6 years of relevant IT experience required

Skills/Knowledge

  • Demonstrated experience troubleshooting, repairing, and maintaining hardware and software
  • Knowledge of current network system architectures and basic networking
  • Strong written and verbal communication skills, with comfort communicating with co-workers and management
  • Proven ability to prioritize multiple tasks and projects and meet strict deadlines
  • Ability to work independently and as part of a cooperative team
  • Proficiency in Microsoft Office Suite: Word, Excel, Outlook, PowerPoint
  • Ability to participate in a rotational on-call schedule to provide support outside of normal business hours (evenings and weekends)
 
To see a full listing of all our open positions, please visit:
https://www.redshiftrecruiting.com/jobs-hiring-near-me
 
redShift Recruiting is the region's premier recruiting agency with over 100 years of combined experience in the recruiting field. We specialize in permanent, temporary, and temp-to-hire positions. Our superior service combined with our highly qualified and carefully selected bank of candidates sets us apart.
 
 

IT Support Associate - Help Desk · redShift Recruiting

Auto apply with Likeremote