IT Solutions Support Manager

Role Description

The IT Solutions Support Manager is a full-time, on-site role based in Baghdad. This role is responsible for overseeing the support and maintenance of BeePay’s digital payment solutions, including payment gateways, POS systems, wallets, and card issuing platforms. Day-to-day tasks include managing a support team, monitoring system performance, coordinating incident resolution, and ensuring service-level agreements are met. The IT Solutions Support Manager collaborates with product, operations, and engineering teams to troubleshoot issues, implement enhancements, and optimize system reliability. The role also involves documenting support processes, training internal stakeholders, and contributing to continuous improvement initiatives to enhance customer experience and platform stability.

Qualifications

• Strong background in IT support and operations, including incident management, root cause analysis, and system monitoring.

• Experience with payment systems or fintech platforms (e.g., POS, payment gateways, card issuing, digital wallets) and related integrations.

• Skills in stakeholder management, team leadership, and coordination across technical and non-technical departments.

• Ability to develop and refine support processes, documentation, and knowledge bases for internal and external users.

• Familiarity with information security principles, risk management, and compliance standards in financial services.

• Excellent problem-solving, analytical, and communication skills in a fast-paced, customer-focused environment.

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; equivalent practical experience considered.

• 8+ years of experience in supporting payments, banking, or fintech solutions and platforms