Application Support Engineer
Accenture Federal Services
🇮🇳 India
On-site
1 day ago
- Incident Management
- Incident Response
- AI
1 day ago
Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Critical Incident Management
Good to have skills :NA
Minimum5 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various critical business systems. This role requires a dynamic approach to identifying root causes and resolving complex problems that impact multiple system components. The engineer collaborates with different teams to ensure smooth operation and continuity of essential services, often working under pressure to maintain system stability and performance throughout the day.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate incident response efforts to minimize downtime and impact on business operations.
- Mentor junior team members to enhance their problem-solving and technical skills.
- Continuously improve support processes and workflows to increase efficiency and effectiveness.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Critical Incident Management.
- Strong analytical and problem-solving abilities to diagnose and resolve complex system issues.
- Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders.
- Ability to manage multiple incidents simultaneously while maintaining attention to detail.
- Experience with incident tracking and reporting tools to document and communicate issue status.
- Capability to work under pressure and adapt quickly to changing priorities in a fast-paced environment.
Additional Information:
- The candidate should have minimum 5 years of experience in Critical Incident Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.comÂ
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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Application Support Engineer · Accenture Federal Services