Unit Coordinator (40 hrs/week, Rotating Shifts) Float Pool

Schedule

A 40 hours a week position with rotating day, evening, and night shifts. Includes every other weekend rotation and holiday rotation. Shifts are based on departmental need and can be a mix of 5 x 8 hour shifts or 2 x 12 hour and 2 x 8 hour shifts per week.

Job Profile Summary 

​This role focuses on providing administrative and business support to the organization in order to achieve operational goals.  In addition, this role focuses on performing the following General Administration duties: Produces documents, collects, records,sorts and files information, handles mail, prepares routine reports, makes travel arrangements, arranges appointments, responds to inquiries, data entry, andoperates office equipment.   An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical)operating in a “hands on” environment. The majority of time is spentin the delivery of support services or activities, typically under supervision. Anexperienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education.  Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standardprocedures, and communicates information that requires some explanation or interpretation. 

Job Overview 

This positioncoordinates the flow of patient activity and information on the unit/practice areas, based upon currently approved policies and procedures recognized by thehospital. Thisposition, under the direction of clinical leadership, performs avariety of clerical duties, is aliaison to all departments, and is acommunication link between patient care, customer service, and the unit.   

Job Description 

Minimum Qualifications: 

1. High school diploma or equivalent. 

Preferred Qualifications: 

1. One (1) year of customer service experience in a healthcare or customer facing setting.

2.Associate's degree.

Duties and Responsibilities: Theduties and responsibilities listedbeloware intended to describe the general nature of work and are not intended to be an all-inclusive list. Other dutiesand responsibilitiesmay be assigned. 

1.Remains inconstant communications with admissions on the status of all patients including transfers, admissions, discharges, bed changes, bed cleaning request, andpossible changes through the shift.   

2. Responsible for review of bed assignments and relaying this information to clinical staff.   

3.Receives, greets and directs patients, visitors, physicians, and hospital personnel arriving on or calling a patient care unit in a manner consistent with service excellence expectations andhospital standards of behavior. 

4.Initiates,assembles andmaintains patient charts on the assigned unit inappropriate, functional order according tohospital policy. Files pertinent data inappropriate patient’s record. Prepares charts for Medical Records upon discharge. 

5. Prepares andmaintains medical records, in accordancetohospital standards and policy,including labeling patient name on admission forms, filing all paperwork in medical record, sorting EKG’s, x-rays, pathology reports, operative notes, progress notes, consultations, etc., for current, discharged, and transferred patients. 

6.Labels patient names and updates bed boards, bedside charts, and computer information, including diet, condition, allergies,height and weight of new and current patients. 

7.Transcribes physician orders toappropriate information sites which may include:Sorian, nursingkardex, MAR (medication administration record), intervention sheet, diet sheet and other documentsutilized and completes necessary follow through. 

8.Supports effective and efficient communication for the nursing unit bypromptly answering phone, triaging calls, andrelaying messages to staff using appropriate etiquette. Coordinates communicationsregarding outside services, transfers (external or internal), discharges to another facility and/or physician changes as they occur. 

9.Utilizes hospital computer systems accurately to enter orders, verify orders, retrievedata and generate reports. Reports malfunction to help desk. 

10.Collaborates with case management staff, socialworkers and nursing staff tofacilitatefollow up appointmentswithin the hospital or upon discharge. 

11.Coordinates communication during emergency situations or STAT requests or orders. 

12.Follows through with orders unable to be completed during the off-shift and weekends. 

13.Responsible for coordination of unit activities during electronic downtime. 

14.Facilitatestimely delivery of time and attendance records. 

15.Monitors available quantity and documentation of forms, materials,supplies and equipment inventory.Responsible for tracking andreturning of rental equipment. 

16.Responsible for information shared at all staff meetings (by attending, reading minutes or virtual). 

17.Assists with orientation and training of new unit coordinators asdesignated by thedepartment leadership. 

Physical Requirements:  

1.Frequent sitting, occasionalstanding or walking, and lifting of 10-15lbs.   

2.Requires manual dexterity using fine hand manipulations for computer keyboard operation.   

3.Requires ability to see computer screen, and reports. 

4.Requires ability communicate visually,verbally and audibly with healthcare personnel. 

Skills & Abilities: 

1.Excellentcommunications skills includinginterpersonal, phone, and written. 

2. Excellentorganizational skillsrequired.Utilizes time effectively, prioritizing appropriately.   

3. Ability to work with detailed, confidential material and to work independently.  

4.Working knowledge ofcomputer systems such asMicrosoft Word,Excel and Outlook. 

5.Maintains sensitivity,maturity and flexibility in coping withdifficult situations. 

6. Ability to work with all levels of staffin differentdepartments, physicians, patients, vendors, and the community. 

7.Extensive knowledge ofmedical terminology to enable effective communication and support duties such as transcribing medication orders. 

8.Demonstrates problem solving anddecision-making skills. 

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.

The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.

Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.

Pay Range:

based on full-time equivalent