ST
IT Asset Manager/Technical Support
Syntricate Technologies Inc
🇺🇸 United States
On-site
Manager or above
1 month ago
- Windows
- iOS
- Android
- CompTIA A+
- ITIL
- Google Workspace
- Active Directory
1 month ago
1+ Year
Little Rock, AR Zip code 72205
On-Site Work only. Do you and your candidate agree to this requirement?
IT Asset Manager/Technical Support position will provide IT Asset Management and technical support for the Information Technology Division and End Users.
Join as a Field IT Support Technician, serving as a vital link for tech support across our statewide operations. You'll be the go-to expert providing IT asset management and hands-on technical support to end users across Arkansas, ensuring our team has the technology they need to protect and preserve our natural resources.
What You'll Do
● Lifecycle Management: Track and manage IT hardware and software assets from initial acquisition through active maintenance to secure decommissioning.
● Software Asset Management: Monitor software license utilization, enforce license request compliance, prevent over-licensing, and manage vendor audit defenses.
● Inventory Control: Maintain the IT Asset Management database (AMDB/CMDB) to ensure accurate, real-time inventory tracking across remote and on-premise teams.
● Procurement & Vendor Relations: Partner with Fiscal and procurement teams to review contracts, renewals, purchases, and negotiate pricing for enterprise software and hardware.
● Governance & Compliance: Establish and enforce ITAM policies, approval protocols, and automated asset tracking workflows.
● Ticketing & Documentation: Manage support requests and document system configurations using an online ticketing and documentation portal.
● Reporting & Analytics: Generate recurring reports on asset utilization, operational costs, compliance risks, and lifecycle refresh cycles.
● End-User Support: Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices.
● Field Assistance: Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues
Travel Requirements
This role requires regular travel to offices statewide (average 2 days per week) with and without personnel using vehicle. No travel reimbursement necessary. Valid Drivers License and Insurance required!
Required Qualifications
● 3+ years of experience in each of the following:
○ Helpdesk or Field technician support
○ End User Hardware Support (laptops, desktops, mobile devices)
○ IT Asset Management
○ ITSM/ITAM Tools
○ Software installation and maintenance
● Exceptional customer service skills with a commitment to user satisfaction
● Strong communication abilities for technical and non-technical audiences
Preferred Qualifications
● CompTIA A+, CSAM, CHAMP, ITIL v4, or similar IT certifications
● Experience with Freshservice ITSM/ITAM
● NinjaOne RMM
● Google Workspace administration experience
● Experience in government or conservation organizations
● Bachelors Degree in Computer Science, Information Systems, Business Administration, or related field
Technical Skills
● Windows 11 operating systems
● Active Directory administration
● iOS and Android mobile device management tools
● Network monitoring and discovery tools
● Antivirus and security software and tools
● Remote monitoring and management support tools
What We're Looking For
The ideal candidate takes ownership of their work, demonstrates problem-solving initiative, and thrives in a customer-focused environment. You should be comfortable working independently in the field while staying connected to the larger IT team.
| Skill | Required / Desired | Amount | of Experience |
| IT Asset Management | Required | Years | |
| ITSM/ITAM tool administration | Required | Years | |
| Helpdesk or Field Technician Support | Required | Years | |
| Software installation and maintenance | Required | Years | |
| End-User Hardware Support | Required | Years | |
| A+/CSAM/CHAMP/ITIL related certification | Required | ||
| NinjaOne RMM | Highly desired | ||
| Freshservice ITSM | Highly desired |
IT Asset Manager/Technical Support · Syntricate Technologies Inc