IL
IT Analyst IV - Technical Support
ICONMA, LLC
🇨🇦 Canada
Hybrid
4 days ago
$29.28 – $32.78 / hour
- Change Management
- ITIL
- MS Office
4 days ago
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Responsibilities:
- Coordination and execution of the Change Management process on a daily basis, providing both process and client support.
- Serve as a subject matter expert on IT Service Management Change Management process and tool.
- Chair / manage various Technology Change Management related meetings
- Review submitted Change requests for completeness, integrity and compliance with process requirements; Evaluate risk and impact associated with submitted Changes
- Work with the team to define, document, enforce, and support ITSM policies, processes, and procedures including making recommendations for improvements. Facilitate scheduled and adhoc process training with stakeholders .
- Updates and presents key performance metrics for the Enterprise Change Management process as well as adhoc requests for the various business units and support teams.
- Drive process and organizational maturity as it pertains to IT Service resolution activities Management and ITIL
- Facilitation of collision mitigation and conflict.
- Facilitation of the Change Post Implementation Review (CPIR) process to document and track plans to improve change success.
- Operational and relational integration with other IT processes and teams (Incident, Problem, Configuration)
Requirements:
- IT Technical Support experience
- Service Now
- MS office
- ITIl V
- Experience reviewing technical documentation
- Asset management experience
- Enterprise Operations environment experience
- Knowledge of IT change management and ITIL methods and procedures
- Soft Skills:
- Strong communication skills
- strong interpersonal skills
- Nice-To-Have
- FI experience
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
IT Analyst IV - Technical Support · ICONMA, LLC