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Marella Cruises - Receptionist

🌏 Worldwide

Management

Customer Support

APPLY

from 🌏 Worldwide

ISMIRA Agency actively recruiting for positions Reception for MARELLA CRUISES!

Main focus of position is the efficient operation of theReception Desk, ensuring that passengers are handled in a polite and friendly manner and that their enquiries and concerns are handled correctly and followed through to completion. Above all, maintaining an upbeat, polite, friendly and outgoing demeanor and providing a consistent level of service style for the product.

Conditions:

Contract based permanent job
Free meals and accommodation on board
Medical insurance provided by employer
Work with international team members
Couples are welcome to apply
Professional growth opportunities
SHIPS SAILING AROUND THE WORLD

Responsibilities:

Maintain an upbeat, polite, friendly and outgoing demeanor while providing a consistent level of service.
Maintain the reception guest log book with great detail , ensuring that any issues or comments of interest are recorded for future reference.
Communicates all guest concerns or issues to the relevant department for action and follow up.
Create AVOs for maintenance problems in guest cabins.
Issue replacement swipe cards and cabin keys.
Assist guests with onboard accounts, accepting deposits, payments and issuing refunds of remaining balances at the end of the cruise.
Register credit cards for guests for account payment.
Maintain control of their personal account and all funds received.
Balance with Chief Purser at the end of the cruise.
Assist passengers with keys for safety deposit boxes, hairdryers, postage stamps, etc., and place charges on respective onboard account.
Answer telephone calls, internal and external , and assist callers with the information requested.
Connect outside calls to the desired extension or take messages if the recipient is not available.
Perform side duties as assigned by Guest Relations Manager or Senior Receptionist.