Customer Service Representative

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more. 

Job Description

About the Role 

As a Customer Service Representative, you’ll be the primary connection between Integon, policyholders, and agents. You’ll answer questions, resolve issues, process policy changes, and guide customers through important insurance decisions. 

This role is ideal for people who enjoy problem‑solving, communicating clearly, and helping customers feel supported and valued. 

WhatYou’ll Do 

• Take ownership of customer and agent inquiries, issues, and errors, anddetermine the best next step. 

• Answer incoming calls andprovide clear guidance on existing policies. 

• Serve as the first point of contact after policy sale byidentifying risks, asking key questions, and gathering required information. 

• Document call details, process policy changes, answer billingquestions,andmaintain excellent phone etiquette. 

• Support health policy requests such as cancellations, profile updates, billing adjustments, and refunds. 

• Review policy details,identifyspecial circumstances, and provideaccurate coverage information. 

• Collaborate with teammates to ensure exceptional service and contribute to a supportive, reliable environment. 

What You Bring 

Required 

• High School Diploma or GED. 

• Advanced English and Spanish (fully bilingual). 

• Strong verbal and written communication skills. 

• Ability to multitask while navigating multiple systems. 

• Proficiency in Microsoft Office (Word, Excel, Outlook). 

• Attention to detail and ability to follow structured procedures. 

Preferred (Nice to Have) 

• Call center experience. 

• Insurance industry knowledge. 

WhyIntegon 

We offer rewards that support your wellbeing, your family, and your growth. 

Compensationand Financial Benefits 

• Paid training. 

• Fully reported wages to IMSS andInfonavit. 

• Savings Fund. 

• Profit Sharing. 

• Weekly food vouchers. 

• Weekly payment schedule. 

• Life and burial insurance. 

 Wellbeing 

• Nine days of Paid Time Off (in addition to annual vacations). 

• Nine paid company holidays per year. 

• Marriage Leave. 

• Parental Leave. 

• Access to learning platforms for your professional development. 

• Employee referral program. 

• Discounts with partner establishments. 

• Monthly employee events and celebrations. 

Workplace 

• On‑site parking. 

• On‑site wellness center. 

• On‑site coffee shop. 

• Gaming room. 

Who Thrives Here 

You’ll succeed in this role ifyou’re someone who enjoys helping others, communicates with empathy, thrives in a team environment, and is eager to grow your skills in the insurance field. 

Apply Today 

Start your career with a certified Great Place to Work and a team that values your growth, individuality, and success.

Skills

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview.  If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.

Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.