AL
Integrations Technical Specialist
Artech LLC
Location not stated
1 week ago
- triage
- SQL
- Webhooks
- Jira
- GitHub
- Claude
1 week ago
Job Title:Integrations Technical Specialist
Location:San Francisco, CA (Remote)
Duration: 12-month contract
Payrate: $30 - $34/hr. on W2.
Job ID: #26-37552
Integrations Technical Specialist
Requested Start Date: ASAP
No location preference
Summary:
- Client is seeking an Integrations Technical Specialist to strengthen the reliability, usability, and scale of partner integrations across Reporting API and client’s Online Ordering.
- This is not a ticket-processing role. The specialist combines hands-on technical support with data analysis to identify recurring partner pain points, assess their impact, and turn one-off solutions into durable playbooks, tooling requirements, and product or engineering recommendations.
- The role will support external partners, merchants, and internal teams throughout onboarding, launch, and ongoing operations.
- The successful candidate can investigate API and data issues, communicate clearly with non-technical stakeholders, and use evidence to prioritize work that improves the partner experience at scale.
Key Responsibilities:
- Data Driven Partner Health and Support Own technical triage for Reporting API and online ordering partner requests, including API errors, data discrepancies, report interpretation, configuration issues, and onboarding blockers.
- Analyze support volume, issue types, partner behavior, API usage, and operational data to identify trends, quantify impact, and distinguish isolated cases from systemic gaps.
- Create and maintain a clear issue taxonomy and recurring reporting that surfaces root causes, SLA performance, backlog health, common partner friction, and opportunities for automation.
- Translate findings into actionable recommendations for Product, Engineering, Data, and partner-facing teams; track progress through resolution and validate whether changes improve outcomes.
- Develop reusable diagnostic queries, dashboards, templates, and self-service guidance that reduce repeat questions and improve speed to resolution.
- Reporting API and online ordering Technical Support Support partners using Reporting API, including report access, data quality and reconciliation questions, field interpretation, report delivery, and integration troubleshooting.
- Support online ordering partners through onboarding, configuration, launch readiness, and post-launch operations; investigate order, menu, store, and payment-related integration issues as applicable.
- Join partner calls when live troubleshooting, launch coordination, or technical context is needed; communicate clear next steps, ownership, and expected timelines.
- Perform approved configuration updates, onboarding tasks, documentation updates, and operational remediation that fall outside standard support workflows.
- Coordinate with Product, Engineering, Technical Account Management, Product Partnerships, and Support when an issue requires escalation, ensuring investigations are evidence-based and partners receive clear updates.
- Scale and Operational Excellence Convert high-touch support learnings into playbooks, documentation, launch checklists, and standard operating procedures for internal teams and partners.
- Propose automation and product improvements that reduce manual work, prevent recurring incidents, and make integrations easier to onboard and operate.
- Help define success measures for Reporting API and online ordering support, such as time to first response, time to resolution, repeat-contact rate, recurring issue rate, launch readiness, data accuracy, and partner adoption.
- Maintain accurate case documentation and decision logs so teams have a single source of truth for partner status, risks, and follow-up actions.
Skills and Qualifications:
- 2+ years of experience in API-based integrations, technical partner support, implementation, solutions engineering, or a similar technical operations role.
- Demonstrated ability to use data to investigate problems and communicate findings.
- SQL or comparable query experience is strongly preferred.
- Hands-on experience troubleshooting APIs, data flows, webhooks, configuration changes, and integration runtime behavior.
- Comfort interpreting datasets and using spreadsheets, dashboards, or BI tools to identify trends and quantify operational impact.
- Strong written and verbal communication skills, including the ability to translate between external partners, business stakeholders, and technical teams.
- Experience managing multiple concurrent priorities with clear ownership, follow-through, and attention to detail.
- Experience with tools such as Jira, GitHub, API clients, ticketing systems, Claude is preferred.
- Comfort joining live partner calls and handling ambiguous technical issues in a calm, structured manner.
What Success Looks Like:
- Partners receive timely, accurate, and actionable support across Reporting API and online ordering .
- Recurring problems are visible through data, correctly prioritized, and reduced through durable fixes rather than repeated manual intervention.
- Internal teams have clearer documentation, diagnostics, and escalation context, reducing unnecessary handoffs and time spent on one-off investigations.
- Partner feedback and support signals inform product and engineering priorities that improve integration reliability, reconciliation, and onboarding.
Regards,
Lekhana Yathiraj
Senior Technical Recruiter
Office: 276-477-5696
Artech Information Systems LLC
360 Mt. Kemble Avenue., Suite 2000, Morristown, NJ 07960
Email:Lekhana.Yathiraj@artech.com, Website:www.artech.com
Integrations Technical Specialist · Artech LLC