Enterprise Customer Success Manager

What would you do?

• Own the post-implementation relationship with Enterprise customers across the Italian market.

• Become a trusted advisor to senior stakeholders, helping them maximize the value of Instaleap's platform.

• Lead Executive Business Reviews (EBRs), Quarterly Business Reviews (QBRs), and strategic business discussions.

• Drive customer adoption, retention, and long-term growth.

• Identify upselling and cross-selling opportunities while ensuring customer success.

• Partner closely with Product, Sales, Operations, and Engineering to deliver the best customer experience.

• Advocate for customer needs internally and influence product improvements.

• Build strong executive relationships with C-Level leaders across major retail organizations.
  

🙌🏼 Your experience has been shaped by

• 4+ years of experience in Customer Success, Enterprise Account Management, Consulting, or SaaS.

• Experience managing Enterprise or Strategic Accounts.

• Proven experience working with executive stakeholders (Director, VP, C-Level).

• Experience driving customer adoption, retention, and business growth.

• Strong understanding of SaaS business models and customer lifecycle management.

• Experience working cross-functionally with Product, Sales, and Operations teams.

• Native or fluent Italian, professional English (C1+) and Spanish is a plus.
  

🚀 Your SuperPowers

• Outstanding communication and relationship-building skills.

• Strategic mindset with strong business acumen.

• Customer-first mentality with a consultative approach.

• Ability to influence stakeholders at different organizational levels.

• Analytical thinking and problem-solving skills.

• Proactive, autonomous, and comfortable in a fast-paced environment.

• Passion for technology, innovation, and retail transformation.

• Ability to prioritize, execute, and create impact in ambiguous environments.

🪄 What we bring to the table

• 🌎 Hybrid Work:Work together as a team.

• 👩🏿‍💻Flexible hours: We trust your work and skills.

• 🏖️Additional days off to vacations.

• 🎂Half day off on your birthday.

• 📚 Access toEducational Budget.

• 💻Workstation Paid BYOD or company-provided machine. Different options to satisfy your palate.

• 🏥Health insurance:Get the attention and care that you deserve. Available in some countries.