AL
Information Technology_CAN - CAN_Engineer
Artech LLC
🇨🇦 Canada
Hybrid
1 month ago
- Windows
- Outlook
- OneDrive
- Citrix
- ServiceNow
- Incident Management
- ITIL
- CompTIA A+
1 month ago
QTY: 2
Hybrid: 2 days a week in office
Max BR: ***
Top 3 Required Skills:
Windows Desktop & Laptop Support (L2) – Troubleshooting operating system, hardware, software, performance, and user profile issues.
Client 365 & End User Computing (EUC) Support – Outlook, Teams, OneDrive, SharePoint, printers, scanners, smart cards, and enterprise peripherals.
VDI & Network Troubleshooting – Citrix, Azure Virtual Desktop (AVD), Client, VPN, Wi-Fi, LAN connectivity, and remote support.
Top 3 Preferred Skills:
Experience with Lakeside SysTrack or similar endpoint monitoring and digital experience management tools.
Experience supporting enterprise or regulated environments with strong security and compliance practices.
Hands-on experience with ServiceNow, incident management, SLA adherence, and 24x7 support operations.
Education Requirements:
Bachelor's Degree or Diploma in Computer Science, Information Technology, Information Systems, or a related field.
Relevant certifications preferred:
Client Certified: Modern Desktop Administrator (MD-102)
Client 365 Fundamentals (MS-900)
ITIL Foundation
CompTIA A+ / Network+
Key Qualifications Summary:
3-5+ years of Desktop Support / End User Computing (EUC) experience.
Provided L2 support for Windows desktops and laptops, including OS, performance, and
hardware issues.
Delivered remote support for Client 365 applications (Outlook, Teams, OneDrive,
SharePoint).
Troubleshot VDI (Citrix/AVD/Client) and OS-related issues, including login, session,
and profile problems.
Resolved VPN, WiFi, LAN connectivity, and basic network-related user issues.
Supported printers, scanners, smart cards, and end-user peripherals across enterprise
and branch locations.
Used Lakeside SysTrack for endpoint monitoring, proactive issue identification, and
automation insights.
Provided EUC support for bank branch users and ATM-related desktop/peripheral
environments, following BFSI security standards.
Managed incidents and requests via ServiceNow, meeting SLA and escalation
requirements.
Strong customer focus and communication skills
Ability to work in shift-based or 24x7 support environments
Excellent troubleshooting and analytical abilities
Experience working in regulated and security-sensitive environments
Ability to work independently and collaborate with cross-functional teams
Custom Fields:
Name: Type of Asset
Value: None
Name: Child
Value: IS-BFSI-Canada-1-Group3
Name: Business Vertical
Value: CL-BFSI Americas 2
Name: Parent
Value: IS-BFSI-Canada-1-Parent
Name: Work Location CDF
Value: ~Toronto 24th Floor~TCCI Canada Corporate~
Name: Assets
Value: None
Name: Work Assignment Location
Value: Hybrid
Name: Requisition ID
Value: 10950487
Information Technology_CAN - CAN_Engineer · Artech LLC