Director of Front Office

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties;Axiom Hospitality, our European hotel management company; andPYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

What you will have an opportunity to do:

Our guests’ memorable experienceshave to start somewhere. So why notbe with you?We’re looking for a newDirector ofFront Office to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter andGuest services.Idealcandidates should have Front Desk management experienceand work alongside theoperations team andmanageGuest Services areas.We are looking for someone who hasleadership skills to take us to the next level of customer service and guest satisfaction. 

• Lead and manage all Front office associatesincluding but not limited to:Guest Services, front desk agentsand Night Audit team. 

• Creating weekly schedules for all staffin a timely manner. 

• Work in collaboration with theOperations team and General Manager. 

• Respond toguests' concerns or guest reviewsin a timely manner.  

• Responsible for keeping up the Guest Satisfaction scores. 

• Implementing and following IHG Brand Standards. 

• Ensuring proper execution of VIP requirements including room requests, amenities, etc. 

• Follow and direct all safety and security procedures. 

• Provide coverage as the acting Manager onDutyas necessary.  

• Ability to work independently. 

• Excellent written, verbal,analytical, and communication skills area must. 

• Must also be willing to train and mentor all associates in company culture and customer service skills. 

• Create the perfect working environment for your team to thrive anddrive collaboration between departments. 

• Providing guests with all the information they need to enjoy a truly memorable experience. 

• Overseeing night audit function, preparing daily financialreports, and deliveringaccurate forecasts. 

• Ability tomaintain the department's budget. Work alongside the finance team tounderstand what is needed orrequired to keep withinthe budget. 

• Conducting routine inspections of the front office and public areas – taking immediateaction to correct any deficiencies. 

• Performing Front Desk duties as needed for overage. 

• Create roomblocks andreservations when needed. 

• Work with the HR Department on Recruitment efforts. 

• Understanding all front office standards and procedures.  

• Maintain confidentiality when handling guest and/or associate information. 

• Communicating with other operation teams by using KYC for any guest requests or concerns. 

• Take initiative on ways to ensure the team is effective and efficient. 

• Other duties asassigned bytheGeneral Manager. 

What are we looking for?

Requirements: 

• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration or Business Administration.Four years of guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and work experience. 

• Must have excellent organizational skills. 

• Local candidate with hotel experience preferred (knowledge of the Bellevue and Seattle Market) but notrequired. 

• Knowledge of OperaPMS systemexperience ispreferred but notrequired. 

• Previous experience working in a luxury hotel is a plus. 

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebratedifferences and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcomingdifferent backgrounds, experiences, and perspectives. 

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.