Business Operations & Strategy Manager

About the role:

As part of the IFS Ultimo team, the Business Operations & Strategy Manager will partner closely with the Chief Operating Officer and senior sales leaders to drive strategic decision-making and business operations execution across a high-growth SaaS business. 

This role sits at the intersection of strategy, operations, and commercial execution, supporting initiatives such as forecasting, go-to-market (GTM) planning, Quarterly Business Reviews (QBRs), pricing & packaging, and sales policy. You will translate data into insights, insights into decisions, and decisions into scalable processes that support sustained growth. 

This is a hybrid role, with requirement to come into the office 1-2 days per week as required, hence the preference for those based in the Netherlands & UK. It offers close collaboration with cross-functional stakeholders across the Leadership Team, Sales, Marketing, Finance, Product, and Delivery. 

Key Responsibilities:

• Own and support sales forecasting, including pipeline assessment and scenario planning (worst case, best case) to support leadership decision-making. 

• Collaborate on GTM strategy and execution, partnering with Sales, Marketing and other leaders on market assessment, segmentation, strategy for sub-markets. 

• Drive preparation and analysis for Quarterly Business Reviews (QBRs), delivering clear insights on performance, risks, and opportunities. 

• Liaise for account & deal reviews, supporting senior leaders and challenging the thinking to drive execution.  

• Support pricing & packaging strategy, including analysis of value metrics, competitive benchmarks, and monetisation opportunities (including AI-driven offerings). 

• Define, document, and maintain sales & sales incentive policies and commercial governance, ensuring clarity, consistency, and scalability as the business grows. 

• Support in sales incentives planning, based on quantitative & strategic analysis.  

• Analyse commercial and operational data to identify trends, gaps, and improvement opportunities across the customer lifecycle. 

What You’ll Gain 

• A high-impact role within a scaling, high-growth SaaS organisation. 

• Direct exposure to executive leadership and strategic decision-making. 

• The opportunity to shape GTM, pricing, and commercial strategy at scale. 

• A collaborative environment focused on learning, ownership, and continuous improvement. 

Key Competencies 

• Strong strategic and analytical thinking with the ability to move between detail and big-picture perspectives. 

• Highly structured and organised, able to manage multiple priorities in a fast-paced, high-growth environment. 

• Commercially minded, with a clear understanding of SaaS GTM motions and revenue drivers. 

• Confident communicator, able to influence senior stakeholders with data-driven insights. 

• Proactive problem-solver who thrives in ambiguity and enjoys building scalable solutions. 

Qualifications 

Essential: 

• Bachelor’s degree in Business, Economics, Finance, Engineering, or a related field. 

• 5+ years of experience in Business Operations, Strategy, RevOps, Consulting, or a similar role, ideally within a SaaS company. 

• Advanced proficiency in Excel and Powerpoint 

Desirable: 

• Experience working with Hubspot CRM 

• Experience working with BI tools (e.g. Power BI) 

• Experience supporting executive forums such as QBRs or board-level reporting.