Customer Service Executive

About Knauf

Knauf is one of the world’s leading manufacturers of modern insulation materials, drylining systems, plasters & accessories, thermal insulation composite systems, paints, floor screed, floor systems, construction equipment and tools. With more than 250 production facilities and sales organizations in over 86 countries, 35,000 employees worldwide, and sales of 10 billion Euro (in 2019), the Knauf Group is offering a range of career opportunities – in Europe, the USA, South America, Russia, Asia, and Africa

Responsibilities

1.Sales and Logistics Administration

• To ensure the effective and smooth operation of sales administration and logistical data updates on a daily basis

• Ensure the effective and smooth operation of sales administration, including the ordering process, resolving order queries, and managing delivery status queries

• Provide sales teams with information on order status, stock situation, back-order filling, and late payments

• Handle daily tasks such as preparing mill certificates for projects, printing and sending sales orders for customer signatures, and collecting and classifying delivery orders from warehouses for the finance department

• Update all information related to dispatching results, imported ship schedules, and truck/container details, and work closely with logistics to ensure on-time, correct deliveries

2.Customer Service & Policy Support

• To support the development and communication of customer service standards and policies to the team and customers on a daily basis

• Ensure that customer service activities are well-rated by customers and monitored by the management team, linked to individual KPIs set by the customer service supervisor

3.General Operations & Coordination

• To provide proactive coordination and support for various departments, including safety, sales, warehouse, and finance

• Closely and proactively coordinate with the safety team in monitoring, reminding, and recording all unsafety working cases and proposing daily action plans

• Provide support to the line manager in solving delivery-related problems and other assigned duties

• Other tasks assigned by manager

Requirements

• Bachelor’s degree in any field

• Minimum 2 years of experience in customer service

• Good interpersonal, communication and problems solving skills

• Able to communicate in English

• Experience with SAP

• Flexibility under pressure and in response to changing needs
  

*This position is based at our manufacturing in Hiep Phuoc Industrial Park, Ho Chi Minh City.

We have a shuttle bus for employees