Officer, Customer Service Officer, Consumer Banking Group

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Deliver personalized and professional service to customers visiting the branch or distribution touchpoints.
• Address customer inquiries, resolve issues, and process banking transactions accurately and efficiently.
• Educate and guide customers on utilizing digital banking platforms and self-service channels.
• Identify customer needs and introduce relevant banking products, services, and financial solutions.
• Adhere strictly to operational risk guidelines, compliance standards, and internal audit procedures.
• Collaborate with team members to achieve branch service standards and operational excellence.

Requirements

• Prior experience in customer service, hospitality, or the financial services industry.
• Strong interpersonal and communication skills with a passion for service excellence.
• Proven ability to multi-task and work effectively in a fast-paced, dynamic environment.
• Strong problem-solving skills and the ability to handle customer feedback professionally.
• A collaborative team player with a positive attitude and adaptability to change.
• Proficiency in basic digital tools and office applications.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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