Salesforce Business/System Analyst

Join our dynamic team atIC Markets as aSalesforce Business/System Analystand help shape the future of FinTech innovation. This full-time, on-site opportunity based in Limassol offers you the chance to make a real impact in a fast-paced and forward-thinking environment. Apply now and take the next step in your career with us!

Who We Are:

IC Markets, a global leader in trading with over 15 years of success, a strong international presence, and a team of skilled professionals, remains at the forefront of financial technology innovation. As an agile company that values growth and collaboration, we offer an exciting opportunity to be part of a dynamic industry where innovation meets excellence.

What You’ll Do:

We are seeking a skilledSalesforce Business Analyst to play a critical role in ourCRM transformation program, migrating from a legacy CRM to Salesforce CRM. The successful candidate will act as the bridge between business stakeholders and technical teams, ensuring that Salesforce solutions align with the specific needs of a trading business.

This role requires strong experience inrequirement gathering, documentation, and Salesforce process design, as well as knowledge oftrading operations, client onboarding, partner hierarchies, and regulatory/compliance workflows.

What We’re Looking For:

Requirements Gathering & Analysis

• Engage stakeholders acrossSales, Partners, Compliance and Support teams to understand business needs.
• Conduct workshops, interviews, and process analysis to document requirements.
• Translate business needs intoclear user stories and acceptance criteria.
• Identify opportunities for process automation and Salesforce-driven improvements.
  
  
  

Solution Design Support

• Collaborate with the Product Owner, Salesforce Architect and Developers to design scalable solutions.
• Ensure that proposed solutions align withSalesforce best practices andtrading business requirements.
• Contribute to definingdata models, workflows, and user access/security models.
  
  
  

Documentation & Training

• Maintain detailedprocess documentation, data dictionaries and user guides
• Create user guides, training materials, and system documentation for end users.
• Support knowledge transfer between technical teams and business stakeholders.
  
  
  

Testing & Validation

• Define and executetest cases for system testing, integration testing, and UAT.
• Validate that delivered solutions meet business requirements and are fit for trading workflows.
• Identify, log, and track issues until resolution.
  
  
  

Communication & Stakeholder Management

• Act as theprimary liaison between business users and technical implementation teams.
• Facilitatedemos, status updates, and workshops with stakeholders.
• Communicate progress, risks, and dependencies effectively to management.

Qualifications:

Qualifications & Experience:

• 3+ years of experience as a Salesforce Business Analyst
• Proven experience inCRM migrations or system transformation projects
  
• Strong knowledge ofSalesforce Data Model and Core Clouds
• Experience in thetrading or financial services sector (client onboarding, partner management, compliance workflows).
• Ability to write detaileduser stories, acceptance criteria, and process flows
• Familiarity withAgile/Scrum delivery methodologies
• AI Skills: 
  • Ability to write effective prompts for AI tools (Claude)
  • AI-assisted testing — experience using AI tools to generate, review, and optimise test cases, identify edge cases, and support UAT preparation.

Advantageous Experience

• SalesforceAdministrator or Business Analyst Certification.
  Experience working withdata migration projects and large data sets.
• Agentforceunderstanding of Agentforce agents, Einstein Copilot, and AI-powered automation; identifying where AI agents can automate processes, assist support agents, or surface CRM insights

Working Schedule:

Monday to Friday: 09:00 – 17:00 (Hybrid Model: 3 days from the office, 2 days from home)

Why Join Us? Experience Rewards Beyond Just a Job! Because You Matter.

• Competitive Pay – We valueyou, not just your role. Our compensation reflects the skills and experience you bring to the table.
• Career Growth – Your journey is important. We’re here to support your development with ongoing learning and clear paths to advancement.
• Work-Life Balance – Time to rest is time to thrive. With 22 days of annual leave, your personal life is respected and prioritized.
• Wellness & Healthcare – Health comes first. Enjoy 12 paid sick days and full medical insurance coverage after 6 months, because your well-being is our priority.
• Future Security–
  We’re invested in your tomorrow. Participate in our Group Savings and Life Insurance Plan after 6 months.
• Snack Hub – We care about your daily comfort. Our fully stocked kitchen keeps you energized with fresh fruit, snacks, and beverages.
• Lunch on Us – Nourishment and connection matter. Enjoy a delicious daily lunch buffet with teammates.
• Paid Overtime – Your extra effort doesn’t go unnoticed. We recognize and reward the time you put in.
• Learning & Development – We believe in your potential. Dedicated budgets support your upskilling and curiosity.
• Referral Bonus – People matter here. Bring in great talent and get rewarded for growing our community.
• Team Spirit – Culture is everything. Join a team that celebrates together through events and team-building activities.
• MadBenefits -An exclusive employee perk platform offering hundreds of discounts on dining, retail, entertainment, and everyday essentials.
• Fitness & Recreation – Stay active and refreshed with access to gym facilities, organized sports, and relaxing spa treatments.
• Unwind Fridays – We’re human too. Enjoy a relaxed Friday drink with colleagues to close the week on a high note.

Our culture is built on empathy, respect, and trust, because at the heart of everything we do isyou.

Your next big opportunity starts here!

• Apply now aticmarkets.bamboohr.com/careers and let’s build something incredible together!
• Thank you for your interest in joining IC Markets. Due to the high volume of applications, only candidates under consideration will be contacted. All applications are handled with the strictest confidentiality.