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IAM (Sailpoint) Engineer (REMOTE)

Conexess Group, LLC
šŸ‡ŗšŸ‡ø United States
Remote
5 months ago
  • TCP/IP
  • Photoshop
5 months ago
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Not enough detail in this posting to match

We are requesting candidates with handsā€on technical support experience, strong customer service skills, and a solid foundation in networking, endpoint support, and troubleshooting across both consumer and small business environments.
Core Technical Support Experience
  • Tier 1 / Frontline Technical Support
    • Troubleshooting cable, internet, and voice services
    • Diagnosing connectivity and service issues using structured problemā€solving tools
    • Root cause analysis for repeat or chronic service issues
    • Coordinating repairs and escalation when necessary
  • Networking & Connectivity
    • TCP/IP configuration, verification, and troubleshooting
    • Modem resets, reā€provisioning, and service activation
    • IP address provisioning and management (add/delete multiple IPs)
    • Basic network diagnostics and service validation
Systems & Endpoint Support
  • Installation, configuration, and support of:
    • Desktop/workstation hardware and software
    • Network printers
    • Antiā€virus solutions
  • Administration of:
    • Shared folders and file systems
    • User files and directories
    • Device drivers and peripheral hardware
  • Smallā€office networking support (LAN setup and maintenance)
Tools & Applications
  • Experience working with customer support and ticketing tools
  • Adobe Photoshop or similar tools for image manipulation (scanning and editing assets)
  • General desktop and operating system support
Customer & Business Interaction
  • Highā€volume, customerā€facing support role with strong communication skills
  • Ability to handle:
    • Troubleshooting and repair coordination
    • Billing and service inquiries
    • Retentionā€focused customer interactions
  • Experience supporting both internal users and external customers
Ideal Background
  • Experience in telecommunications, ISP, or managed service environments
  • Comfortable supporting small office or departmental IT environments
  • Strong multitasking ability in fastā€paced support settings
  • Customerā€service oriented with technical problemā€solving capability

IAM (Sailpoint) Engineer (REMOTE) Ā· Conexess Group, LLC

Auto apply with Likeremote