IAM L2 support (OIM (Oracle Identity Manager AND Azure AD/Entra ID)

• Provide technology operations support during assigned shifts in a 24/7 production environment.
• Support and administerAzure AD OR Entra ID OR Okta OR SailPoint OR OIM OR ForgeRock platforms at theL2 Support level based on operational requirements.
• Investigate, troubleshoot, and resolve incidents related to identity, authentication, and access management services.
• Analyze and resolve authentication issues involvingSAML,OAuth, andOIDC integrations.
• Handle incident, problem, and change management activities in accordance with established operational processes.
• Document incidents, root cause analyses, resolutions, and operational activities following defined standards.
• Collaborate with cross-functional teams to address customer issues and maintain service availability.
• Perform proactive maintenance and operational checks to ensure system stability and high uptime.
• Adhere strictly to change control, escalation, and operational governance procedures.
• Engage with end users and stakeholders to ensure timely issue resolution and customer satisfaction.
• Participate in shift rotations, on-call schedules, weekend support, and holiday coverage as required.

Proficient

• ("Azure AD" OR "Entra ID" OR Okta OR SailPoint OR OIM OR ForgeRock), L2 SUPPORT

Intermediate

• ("SAML" AND ("OAuth" OR OIDC))

• 3+ years of experience working with at least one of the following IAM solutions:Azure AD OR Entra ID OR Okta OR SailPoint OR OIM OR ForgeRock.
• Experience providing operational and production support in enterprise IAM environments.
• Experience working within a 24/7 support or operations model.

• Strong troubleshooting and problem-resolution skills.
• Good verbal and written communication skills.
• Ability to work independently and collaboratively within a team environment.
• Willingness to work in rotational shifts, including nights, weekends, holidays, and on-call support.