Human Resources Assistant 3

A major Aerospace company is looking for a Pre-employment Investigations Associate responsible for facilitating a seamless, customer-centric onboarding experience for our new hires. This person will serve as the primary point of contact throughout the pre-employment investigation process, interacting with pre-hires, hiring managers, recruiters, and external vendors.

This is a hybrid position that requires working in-office two days a week on Tuesdays and Wednesdays at our Irving, TX site.

Responsibilities include, but are not limited to:

· Engage pre-hires to facilitate the pre-employment process, provide status, and gather additional information as needed

· Partner with Recruiting, Security, and other internal resources to successfully clear candidates to start in a timely fashion in compliance with government regulation and company policy.

· Initiate and tracks status of pre-employment investigations (background check and drug screen).

· Troubleshoot and resolve issues associated with variety of actions throughout the process

· Administer tasks within the applicant tracking and onboarding systems (Workday and ServiceNow), ensuring case documentation is accurate and complete

· Answer a broad range of questions related to the Pre-employment Investigation process from a variety of internal and external stakeholders through a variety of channels (telephone, email, text)

· Maintain accurate and complete documentation of actions utilizing organizational systems and Microsoft Office suite

· Participate in continuous improvement of processes and systems to promote efficiency and customer experience

The ideal candidate will:

· Be highly motivated, self-directed and passionate about our people

· Possess effective organization and planning skills

· Be able to manage multiple priorities and function independently with minimal supervision

· Have ability to use judgment to identify and troubleshoot issues

· Possess impeccable attention to detail

· Demonstrate excellent customer service skills with ability to communicate effectively (both verbal and written)

· Be able to thrive within a results-oriented, fast-paced, deadline-driven environment

· The selected candidate must also be able to adhere to an assigned work schedule and work a variety of shifts to support business needs across multiple time zones.

Basic Qualifications:

· Bachelor's degree and 2 years related experience or a high school diploma and 6 years related experience.

· Knowledge and previous Human Resource experience, specifically as it relates to Pre-Employment Investigations (PEI)

· Strong customer service, problem solving, and technology skills

· Broadband internet access at home with experience using web-based tools and websites to complete actions or troubleshoot issues

· Computer literate; current on new technology such as MS 365 and Microsoft Teams

· Strong verbal and written communication skills

· Effective listening, reading and comprehension skills

Preferred Qualifications:

· Knowledge and previous human resource experience in onboarding, staffing, recruiting, and pre-employment investigations (PEI).

· Experience working in an HR Service Center environment.

· Demonstrated excellence in organizational and time management skills

· Confident phone presence and exceptional customer service skills.

· Prior experience using Workday.

· Prior experience using Amazon Connect.

· Prior experience using ServiceNow.