VI
Hub Operation Manager(HOM)
VARITE INDIA PRIVATE LIMITED
Location not stated
Manager or above
11 months ago
11 months ago
About The Client:
Client is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries.
About The Job:
- A "Hub Operations Manager" at Client is responsible for overseeing the day-to-day operations of a designated exam center or hub, ensuring smooth execution of online assessments, managing staff, maintaining infrastructure, and adhering to quality standards, all while delivering a seamless candidate experience across the entire testing process; essentially acting as the on-site leader for all operational aspects of the exam center within client's network.
- Exam Day Management:
- Coordinating all aspects of exam day operations, including candidate registration, check-in, system checks, invigilation, and post-exam procedures.
- Managing exam center staff (invigilators, technical support) to ensure proper execution of protocols.
- Troubleshooting technical issues during exams and coordinating with IT support if needed.
- Center Operations Oversight:
- Maintaining the physical exam center infrastructure, ensuring cleanliness, proper seating arrangements, and equipment functionality.
- Monitoring exam center compliance with security protocols and regulations.
- Managing vendor relationships related to exam center operations (catering, security, etc.)
- Staff Management:
- Training, and supervising exam center staff to ensure high-quality service delivery.
- Performance evaluation and development of the exam center team
- Reporting and Analysis:
- Generating reports on exam center performance metrics, including attendance, technical issues, and candidate feedback.
- Identifying areas for improvement and implementing necessary adjustments to optimize operations
- Client/TC management Coordination:
- Collaborating with clients to understand their specific requirements and ensure smooth delivery of exams.
- Addressing client concerns and providing timely updates on exam center operations
- Approaching new clients for capacity addition
- Experience: 6 to 9 years
- Strong organizational and planning skills to manage multiple tasks simultaneously
- Excellent communication and interpersonal skills to interact with candidates, staff, and clients
- Problem-solving abilities to address unexpected issues during exams
- Technical proficiency to operate exam delivery systems and basic troubleshooting
- Leadership qualities to motivate and manage a team
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
Hub Operation Manager(HOM) · VARITE INDIA PRIVATE LIMITED