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AC

HR Operations Associate - German Language

APN Consulting Inc
🇮🇳 India
On-site
1 month ago
  • Workday HCM
  • ServiceNow
  • SuccessFactors
1 month ago
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Role Description: - German Language Support
Role Summary
We are seeking HR Operations Associates to support end-to-end Hire-to-Retire (H2R) processes for a global client. The role involves delivering Tier 1 HR Helpdesk services, executing H2R transactions, and partnering with global HR teams. German language fluency is mandatory.

Location: Bangalore
Key Responsibilities
A. HR Helpdesk Advisory (Tier 1)
  • Handle HR queries related to Compensation, Benefits, Payroll, L&D, Timekeeping, Workday transactions, Recruiting, and Performance Management.
  • Provide voice and non-voice support in German and English.
  • Manage and resolve tickets across multiple HR queues.
  • Support high-touch cases such as pay-out, health, and wellness-related support.
B. Hire-to-Retire Transactional Activities
  • Process Workday HCM updates across the employee lifecycle.
  • Support onboarding activities, including document verification and background checks.
  • Coordinate offboarding workflows, including exit documentation.
C. Learning and Development
  • Familiarity with end-to-end workflows within learning administration.
  • Is able to coordinate and calibrate with different stakeholders.
  • Ensures managing vendor coordination, invoicing, and learning event administration.
D. Data Quality
  • Maintain SLA, TAT, and quality standards.
  • Ensure PII protection and data confidentiality.
  • Utilize ServiceNow, dashboards, and knowledge bases.
E. Continuous Improvement
  • Identify process gaps and suggest improvements.
  • Participate in training, calibrations, and governance reviews.
Required Skills & Qualifications
  • Fluency in German (B2-C1).
  • Bachelor's degree in HR, Business, Commerce, or related fields.
  • 1-5 years of HR Shared Services experience.
  • Hands-on experience with HR systems such as Workday, ServiceNow, or SuccessFactors.
Behavioral Skills
  • Strong communication and customer service orientation.
  • Ability to work in 24/7 operations.
  • Problem-solving and attention to detail.
Preferred Skills
  • Experience supporting global clients.
  • Exposure to Payroll, Recruiting Ops, L&D Ops, and Benefits.
  • Certifications such as Workday HCM or Goethe German certifications.

HR Operations Associate - German Language · APN Consulting Inc

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