Commercial Account Manager

We're looking for an Account Manager to help us make specialty medications more accessible and affordable for patients, and keep community specialty practices thriving. Keep reading to learn more about the role, our team and why House Rx is the right next step in your career. 

About the Role

As an early member of the Customer Success team, you will play an integral part in establishing strong relationships with our customers post-sale. You will act as a strategic business partner to House Rx customers to drive the best outcomes for them and their patients, and communicate the financial success of the program.  You will collaborate closely with our Commercial, Clinical Operations and Product teams to ensure we’re proactively addressing customer needs and supporting new initiatives that contribute to program success and revenue generation for practices. You will be part of a team that lives itsvalues, collaborates cross-functionally and strives to build meaningful, mutually beneficial relationships with our partners. 

What You’ll Do

• Cultivate relationships with a set of specialty practices, becoming a trusted partner and point of contact for practice leaders and decision makers. 
• Analyze and communicate financial data to ensure the customer sees the value of the program
• Facilitate regular (onsite and remote) meetings with practice stakeholders after go-live, ensuring key stakeholders are abreast of program performance and ROI, and facilitate and co-lead quarterly business reviews alongside our Clinical Operations team.
• Support practices through the commercial aspects of the customer lifecycle including contract management, business services setup, financial reviews, invoicing and reporting.
• Develop a comprehensive understanding of our customers’ business and priorities, as well as House Rx offerings in order to be an advisor and thought partner on in-office dispensing, technology and industry trends. 
• Leverage business analytics and collaborate with internal teams to identify new commercial growth opportunities and strategic initiatives to improve program performance.

Base Salary/Wage:  $120,000- $140,000 

This range represents the low and high end of the anticipated base salary/wage. The actual base salary/wage will depend on several factors, including experience, knowledge, and skills. Actual compensation packages may include other elements, such as bonus (only certain roles), equity, paid time off and benefits.

About You

• You are customer obsessed!  You’re a relentlessly positive and collaborative problem-solver with a passion for building customer relationships and the ability to do so with stakeholders at all levels.  
• You understand the revenue cycle of a clinic and can easily review and synthesize financial data to understand trends.  You are able to communicate financial data and trends effectively. 
• You take a consultative approach to account management, working collaboratively through challenges and thinking creatively to find solutions
• You’re a clear, proactive communicator and energetic presenter both remotely and in person; you have the ability to read the room and drive conversation toward mutually rewarding outcomes
• Previous experience with specialty clinics or pharmacies, Revenue Cycle Management, Group Purchasing Organizations (GPOs) or Distributors, EHR/PMS technology 
• Minimum 5-7 years in a strategic account management or similar role in the healthcare industry
• You have the ability and willingness to travel routinely, up to 50% travel required to customer sites
• Previous start-up experience and comfort in a nuanced, fast-paced and completely remote environment preferred

Excited about the opportunity, but worried you don’t meet all the requirements? Apply anyway, and give us both the chance to find out.

Why You Should Join Our Team

A career at House Rx offers the chance to work with a talented group of entrepreneurs, healthcare professionals, and technology builders who are passionate about improving specialty care and making it easier for patients to access the medication that they need.

At House Rx, we strive to build and maintain an environment where employees from all backgrounds are valued, respected and have the opportunity to succeed. You'll find a culture that supports open communication, embracing failure as a learning opportunity, and always being open to new ideas—no matter how radical. We are a remote-first company, however some pharmacy operations roles require onsite clinic presence. We’re committed to creating a positive and collaborative culture to achieve our mission, all while supporting our team members in all aspects of their lives—at home, at work and everywhere in between. 

In particular, we offer:

• Flexible work hours and flexible paid time off
• Generous parental leave (20 weeks for birthing parents, 12 weeks for non-birthing parents)
• Comprehensive healthcare, vision and dental benefits
• Competitive salary, 401k and equity stake

We’re backed by forward-thinking investors committed to transforming healthcare, including Bessemer Venture Partners, First Round Capital, LRV Health, Khosla Ventures, Maverick Ventures, 1984.vc, and Character.